Charlie99
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I also suspect that at least part of the problem is getting US$.Perhaps it was that you got US dollars out of the ATM.
The ATM dispenses US$ at a 10% inflated exchange rate to get a withdrawal amount in pesos. Then when the charge are sent to the US, they are converted AGAIN, into US$ at another 10% inflated exchange rate.
Net effective exchange comission of about 20%.
Just a guess, but this is a plausible explanation.