OP
Gouged by ATM in Cozumel!
- Thread starter underthedeepblue
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Glad you stuck it out and won.Whoa!
Just spoke to Fraud Dept at my bank (again) and they have refunded me the money and put an alert on those ATMs pending further investigation - whatever that actually means. They said they believe my story re a *mis-dispense of funds*
Go Citibank!
I think I'll write a letter to some bigwig in Coz too. Those ATMs need to be put in check.
OP
underthedeepblue
Contributor
Mike
Contributor
Just checked my online account activity - my mistake: it doesn't give name of company that owns and runs the ATM service but the ATMs are the ones at the end of every street in Coz and presumably distinct and separate from the bank owned machines in the town center
edit
Whoa!
Just spoke to Fraud Dept at my bank (again) and they have refunded me the money and put an alert on those ATMs pending further investigation - whatever that actually means. They said they believe my story re a *mis-dispense of funds*
Go Citibank!
I think I'll write a letter to some bigwig in Coz too. Those ATMs need to be put in check.
Don't forget to write the 2nd letter, the one to Citi Bank thanking them for their world class service you received.
Is the card you used actually an ATM card or is it in fact a credit card? Credit card transactions are like a colonostomy when it comes to the hidden fees. Check with your bank and ask the questions pertaining to out of country transactions. They have to provide you with the rules and fees. When I was in Santiago, Chile the best exchanges were with an ATM card.
I still can't sit down from a transaction for cash with a credit card in Las Vegas, NV this spring.
I still can't sit down from a transaction for cash with a credit card in Las Vegas, NV this spring.
Mike
Contributor
Okay, so WTF now?
I thought this ATM thing was the way to go in Cozumel, stick in your card, get back lots of those colorful pesos, avoid the exchange rate rip off....
now there isn't even a safe ATM machine in Cozumel to do this with?
Good grief, what's next a fake one, with a guy inside who grabs your card when you stick it in and he runs out the back and down the street with it?
I thought this ATM thing was the way to go in Cozumel, stick in your card, get back lots of those colorful pesos, avoid the exchange rate rip off....
now there isn't even a safe ATM machine in Cozumel to do this with?
Good grief, what's next a fake one, with a guy inside who grabs your card when you stick it in and he runs out the back and down the street with it?
OP
underthedeepblue
Contributor
OP
underthedeepblue
Contributor
OP
underthedeepblue
Contributor
Okay, so WTF now?
I thought this ATM thing was the way to go in Cozumel, stick in your card, get back lots of those colorful pesos, avoid the exchange rate rip off....
now there isn't even a safe ATM machine in Cozumel to do this with?
Good grief, what's next a fake one, with a guy inside who grabs your card when you stick it in and he runs out the back and down the street with it?
My rip-off gouge was through the privately owned street ATMs at the end of every street. And I withdrew dollars which apparently added to the weirdness.
Use bank-affilliated ATMs in town and apparently you are more likely to be OK. Also some of the other people contributing to this thread say that your own USA bank may have a mexican affiliate which will further avoid fees and make ATM witdrawals safer
Okay, so WTF now?
I thought this ATM thing was the way to go in Cozumel, stick in your card, get back lots of those colorful pesos, avoid the exchange rate rip off....
now there isn't even a safe ATM machine in Cozumel to do this with?
Good grief, what's next a fake one, with a guy inside who grabs your card when you stick it in and he runs out the back and down the street with it?
Don't go overboard! Of course there are safe ATM's - as has been said numerous times - use the BANK affiliated ATM's vs the private stand alone ATM's on the street corner. Like Judy, I always use the Santander ATM that is actually at the bank corner of Av. 10 and Calle 3 - I have Bank of America in the states so there are no transaction fees.
As far as consumer protection, we actually have a very good agency called PROFECO. I am not sure if they can help with the ATM robbery - but it would definitely be worth a try. Their website is here and is available in English. Procuraduría Federal del Consumidor
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