The last time I flew Continental, the aircraft broke down and we got stuck overnight in TX. Continental gave all of us passengers vouchers at a hotel that was closed for remodeling.
We went back to the Continental ticket counter, but Continental refused to offer an alternative. After 100 of us argued with Continental for several hours, my wife and I left the airport at 3 a.m. and paid for our own hotel.
I wrote a letter to Continental about this. They apologized and gave me a free round-trip domestic ticket. I used the ticket to fly from the east coast to the west coast.
When I returned to the airport for the return leg, Continental told me that the company was not going to honor the return ticket. I had to buy a last-minute $1,000 ticket on another airline to get back to work on time.
And that was typical of my many interactions with that criminal airline.