Guba
Contributor
Another thread got me to thinking about this one. I live near a town of about 100,000 and there is only one "real" LDS. However, there are two other instructor services in town. Those "shops", though, don't have their own compressors. That means that their students have to go to the LDS for air fills. Well, that kinda grated against the LDS owner, so he's kinda firing back with slightly increased air fill prices, almost as if it's "punishment" for not using his instructors.
What is unusual about the situation, I think, is that it's a major change for all us 'regulars'. Before, air was $5.00 a tank and spare tank rentals were $6, although many times he loaned me and my partner (loyal customers) tanks for free. Now, air is $8 a tank for everyone and what burned my partner is a new system was implemented in which a credit card number had to be taken to cover possible loss or damage.
All right, I know that's standard procedure in most places, but it's a radical change from the old status quo. I guess you could say that we regular customers had it good for a long time, but now we feel we're being caught in the crossfire between warring shops. I am concerned, however, that instead of trying to lure customers to his shop with benefits, he may be driving them away with retribution. I like the guy, so I want him to succeed.
So here are the questions... 1) what do you pay for an air fill in your neck of the woods? and 2) Would you say something to the LDS owner about how you, as a customer, are feeling about new procedures? (or am I being too sensitive?)
What is unusual about the situation, I think, is that it's a major change for all us 'regulars'. Before, air was $5.00 a tank and spare tank rentals were $6, although many times he loaned me and my partner (loyal customers) tanks for free. Now, air is $8 a tank for everyone and what burned my partner is a new system was implemented in which a credit card number had to be taken to cover possible loss or damage.
All right, I know that's standard procedure in most places, but it's a radical change from the old status quo. I guess you could say that we regular customers had it good for a long time, but now we feel we're being caught in the crossfire between warring shops. I am concerned, however, that instead of trying to lure customers to his shop with benefits, he may be driving them away with retribution. I like the guy, so I want him to succeed.
So here are the questions... 1) what do you pay for an air fill in your neck of the woods? and 2) Would you say something to the LDS owner about how you, as a customer, are feeling about new procedures? (or am I being too sensitive?)