Want Scubaboard members view on a servicing question

[jpsexton]

I don't know if I would drop it. I think a service rating is a good idea. Like others though, I think it would be more valuable if it was based on customer feedback somehow. Either way it would be a program for dealers to raise the bar for their service department. Thats a good thing.

 

[Divin'Papaw]

Yes

 

[m3830431]

yes

 

[NadMat]

Cerich,

While there will be some distrust always of self evaluations, if properly done would be valuable. I evaluate my own LDS's personally, but if traveling and needed service it would be nice to be able to check evaluations before going to a shop locally. Maybe add customer feedback as a segment of the overall evaluation? And with Oceanics great response to customers, I think most would tend to trust y'alls self eval more than others. So I encourage you not to drop, just try to refine a bit more to help deal with some of trust issues. I know that your participation in this forum and dedication I see to servicing customers has made me look and see what oceanic products are available when considering any gear purchase. Thanks to you for your efforts, regardless of how the evaluation thing turnsout.

just my 2 psi,
Matt

 

[ckharlan66]

What surprises me is how many of you seem to expect that something "fishy" would transpire, or it would be done as a reward for sales....

Bottom line, while it could possibly raise the bar, from what I have read here there is too much distrust to have the program have any value.

On my part at least it isn't a distrust. It is simply that a system where the reps go in would not find the infomation I would like them rated on. I would be more interested in how many mistakes they made in repairs, how long the turn around is on service (the real numbers not what they tell people), etc. Going in and looking at the training and set up of the shop would do good but it would not answer all the questions I want to know.

It would be a great start though.

Chad

 

[halocline]

Rather than a competitive ranking of once shop vs another, how about raising the standards by which someone becomes authorized to perform any service? What does it take now? Is somebody subjected to a comprehensive test before being allowed to service regs for pay or buy parts from the manufacturer? Or is it, if there's a shop with a proven sales record, whoever they decide to hire can do it?

 

[CAPNVINNY]

set it up like the auto manufacturers do our CSI scores thru surveying customers that have contact with the store and rate them against all the others in the zone/area. I know a bad grade kills us on what help we get or if we even get to keep the franchise

 

[cerich]

set it up like the auto manufacturers do our CSI scores thru surveying customers that have contact with the store and rate them against all the others in the zone/area. I know a bad grade kills us on what help we get or if we even get to keep the franchise

not going to happen, a mid sized auto dealer for one of the majors has more money tied up in stock than one of the major scuba manufs. will see in a year.

 

[PhilEllis]

My thought was when you have well set out criteria it becomes a very simple evaluation, the shop meets or does not. Not much room for anybody fudging the system. We publish the requirements and listing for the dealers and the public. The dealers would choose if they even want to be evaluated.

What surprises me is how many of you seem to expect that something "fishy" would transpire, or it would be done as a reward for sales....

Bottom line, while it could possibly raise the bar, from what I have read here there is too much distrust to have the program have any value.

Thnaks for the input!

DROPPED!!!

Could a mod shut and delete this thread?

Ok now Christopher, don't get mad and take your toys home! lol. Just kidding.

As a dealer, I personally think this has merit. I agree that if designed as a very objective exercise, the sales reps are in an excellent position to evaluate the stores. One difficulty would be getting the manufacturer to establish a clear description of what a modern repair facility should be. Understand that many local scuba stores think a pan of soapy water, an intermediate pressure gauge, and a mouth-powered magnehelic gauge are all you need to rebuild and test a regulator. This philisophy is exactly what makes the vast majority of scuba consumers feel that they are at their most vulnerable point for equipment failure right after the reg comes out of the shop.

I am not sure Oceanic or any other manufacturer would mandate the $4000 worth of testing equipment necessary to properly service regulators and the time and skill necessary to use that equipment. That would be the problem.

Guys, Chris would be a very objective judge on a good regulator shop. (and if he rated me too low, I would just order more TUSA regulators next month.....only kidding)

Phil Ellis

 

[cerich]

Guys, Chris would be a very objective judge on a good regulator shop. (and if he rated me too low, I would just order more TUSA regulators next month.....only kidding)

Phil Ellis

You say you're kidding but we both know you aren't....