Am I spouting nonsense or is DGX being grumpy with me?

[ScubaSamScubaStevesFather]

Below is the e-mail exchange I am currently having with DGX.

it’s not just you, I’ve had a similar experience. Some good products (and I like the general advice-based information they provide) but owner is clearly not interested in customer service (nor is he aware of details of how/where his equipment is being manufactured; eg he wasn’t able to tell me which post of the dgx manifold isolator gets blocked, and when I pressed him further he basically told me to eff off and return the doubles package).

 

[Wibble]

I just want to know why Learner Diver was banned

Bluntly, for pissing people off who were genuinely trying to provide advice. Also talking about things a “learner” hasn’t the experience nor skills to comment upon.

Accusing that account of being a bot is too simplistic and unlikely. More likely is some personality quirks, common to people banned from forums.

 

[NothingClever]

...but owner is clearly not interested in customer service...

That most definitely has not been my experience with DGX.

I have been and continue to be very grateful for the service they provide to divers.

 

[SaltCat1]

I had a fairly new compass dial somehow get knocked off the pinnacle. The compass wasn't abused. Tried to post an honest review. I got a sh*ty response from DGX, and they would not post my review of the compass on their site.

I have been a long time customer, and spent thousands of dollars with DGX. The experience left a bad impression with me over no name $50 compass.