xDeep BLACK - bottom timer / computer features. Sold beginning Friday, July 26th !

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"Pragmatic" meaning that you have to trash a new company that fell behind its estimated roll-out? Have you had a deposit down on this and are frustrated? Have you had to stop diving because you are waiting for this particular computer? Then at least the tone of some of these posts might be understandable.

I, for one, am not a desperate early adopter and am willing to let X-Deep have their chance on whether the device is actually a good one or not. That will come soon enough. Dive computer companies are small enterprises, and elite computer makers smaller still. It would not take much to put any one of them out of business, just look at UEMIS, who had probably the best rec computer made up to that point but still went out of business. That X-Deep is still going forward, and apparently increasing manufacturing capacity, and also made what seem to be significant improvments to their product in the interim before the launch, is all to their credit. Their overly optimistic promises as to timing not so much, but, really, how can anyone say that is a predictor of quality, or even customer service? Have actual owners of X-deep products complained about quality and customer service?

The X-Deep looks promising. The compass in particular, and the ascent rate display, look outstanding and could turn out to be the best going right now. We won't know how their computer mode stacks up until we see the display configuration, and until it has been used more widely by divers. Their price point is excellent, as is their strategy for gradual upgrades to keep cost under control.

I am considering a computer upgrade next year and this will be on my short list if it works as expected, along with the petrel, the lynx, and, yes, even the venerable Galileo Sol.
 
No one is trashing the company. We are bitching about ignoring customer emails and incompetent communications. How could you consider counting on them when they provide this crap service level prior to launch?

I understand how products get held up in dev and release. Happens all the time. But...COMMUNICATE this to your customers. Let them know what the status is and what's going on. Don't ignore and go into hiding. Puhleez. It doesn't get any more basic than this. This is an excellent lesson in how NOT to release a product.
 
I am considering a computer upgrade next year and this will be on my short list if it works as expected, along with the petrel, the lynx, and, yes, even the venerable Galileo Sol.

Perhaps you could look at buying one from Beaver Divers? But seriously, thank you for providing me with a good laugh.
 
Hi Dr Lecter, I know you hate the Sol, but it has features that I like, such as its excellent compass, a large company standing behind it, a great record of firmware updates and upgrades, extremely long battery life, and a very readable and well organized display. Certainly not out of the running, in my book, although the LED displays are really something. I agree that it is complex to set up but once you have done that and have your settings in, it seems very simple and straightforward in actual use during a dive.

However, when the time comes, I will get full demos on each and maybe even a test dive.

As for comments about their communication, their facebook page and also TecDiveGear's site regularly reported when there were delays in the launch, as well as the improvements that were being made (I have been following it along, eagerly awaiting the actual roll-out, like everyone else). They did not "go into hiding" based on what I have seen. To demand a personal response to every complaint about a launch date does not seem reasonable to me unless you are a confirmed purchaser with an actual deposit (not just on a wait list). Then, yes, you should expect communication.

And I agree they were overly optimistic and that took the luster off of their launch. As for relying on them, that cannot be predicted from the launch. There is, by definition, no such thing as "crap service level prior to launch." Customer feedback is the only meaningful thing and I have not seem bad service feedback from customers that own xdeep products.

Since I am conservative by nature I will not be a first purchaser or early adopter on something as critical as a computer. I will wait and see how the unit performs, what bugs there are, how service is, and how divers seem to like it. So, I do hope they finally roll it out, with the EANx software, so that it can establish a track record by next summer for comparison with the others.

If they can't get it out there, then my attitude is simple, there are still three contenders on my short list and I will go with one of those. Likewise, if I had really needed to get a computer this year, it would have been one of the others.

My main point being that another top-line contender is welcome.
 
You guys have far too much hate.
xDeep have brought some great products to market and this thread wouldn't exist, if they weren't about to bring another one.
Just because they are late doesn't make them incompetent ?
Nor is it any reflection on their ability to support a product.
Lighten up guys... or do you all live in perfect worlds?

The question is integrity. If there are delays then they should communicate it, plain and simple.
 
If there are delays then they should communicate it
Keep an eye on the Facebook page.
and how do you want them to communicate with you.... on this forum where you are slagging them off?
Are they supposed to keep an eye on every single forum around the world?
Like I said earlier, lighten up.
 
Keep an eye on the Facebook page.


Bogus. The FB page has two posts. One on September 21 trumpeting all these mystery units being 'shipped' to dealers and details of how many people they had to hire to do so. On Oct 29, a picture and story of the deep testing they are doing. Nothing about delays.

1. Where is the is communication you are all so eager to point out to us.
2. They are using SB to announce their product so they understand its importance. Why not use it to communicate with us?

Stop apologizing for this company's pathetic attempts at lousy communication. I run a business - when a customer sends us a question or query, they get a response - period. And we have over 300,000 customers.
 
@Tridacna
Scan back though my posts.
1. I am not 'trying' to eagerly point out any communication.... I have posted what I have found
2. No idea

I am NOT apologising for this company {read my posts}

I was pointing out the difference between the lack of communication and the extrapolation that their support would be rubbish.

Forums are a great place for people to get factual information, it's a shame when they get filled up with bickering.
You are fortunate enough to have choice.... if xDeep doesn't work for you then move on?

So, we've all made out points?
Apologies to anyone trawling for useful information.
 
and how do you want them to communicate with you.... on this forum where you are slagging them off?
Are they supposed to keep an eye on every single forum around the world?

They started this thread so I would expect them to keep an eye on it.

---------- Post added November 7th, 2013 at 12:04 AM ----------

I am NOT apologising for this company {read my posts}

No, you are just making excuses for them.
 
No, you are just making excuses for them.
A strange interpretation. I'm stating the bleeding obvious.

xDeep are at DEMA for those of you who are really interested in their products.

From their Facebook Page....
Hello xDEEP Fans!

The DEMA Show just started in Orlando, so if you plan to visit the show don't miss our booth to see The GHOST - our revolutionary lightweight singe tank BCD!

You'll find us at Technical Diving Resource Center area (booth 2073, look for TecDiveGear on the map).
 

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