WARNING: Oceanic / Huish Outdoors no longer services most transmitters!

[BoltSnap]

These are not old transmitters, being produced today

That vintage. There were some internal parts changes. What you see outside isn't always the same inside between different production batches.

 

[tmassey]

So, it would appear that BM prefixed transmitters will be serviced as long as failure is not due to flooding outside the warranty period.

Thank you for that extra level of detail. Unfortunately, that’s mainly a distinction without a difference: what percentage of transmitters fail for a reason other than flooding?

I’m not even particularly upset at the change in policy. I’m upset that they bait-and-switched me. If the change were communicated— or if they simply stopped advertising the service — it would not be unreasonable. Instead, I tried to use a service they clearly and publicly offer (and still offer!), and only then do they tell me to kick rocks. I consider that unacceptable.

There’s no reason they can’t replace a BM with a newer model. They simply don’t want to. But if that’s the case, don’t offer it!

And I want to make sure others are as aware of this as possible, so that others don’t fall into this trap.

 

[Belzelbub]

These are not old transmitters, being produced today

I'm betting there have been quite a few changes over the years. While it looks the same on the outside, I would bet the internals are quite different. Not sure exactly when the PPS transmitters were introduced, but I bought my first one back in 2013. 11 years is eons in the world of electronics.

As the diving community is kind of a niche market, they probably don't have a whole lot of clout with the component manufacturers to keep components available. I wouldn't be surprised if my old transmitter and a newly made one share very few components. I would imagine that the housing and some things like that are common, but the circuitry is all completely different. It sounds like when they receive a unit for service, they completely disassemble and run diagnostic tests on the components, then they replace the failed components on the circuit board, retest, and reassemble and send it to the next service customer.

Thinking through this a little further, restricting flooded units makes sense. A flooded unit will likely not need one or two failed components replaced, it would likely need everything replaced.

Thanks for getting clarification on this.