Ratio Computers - No Support at All

[Michael Shamrock]

Hi all,
I've the same problem with one button on my iX3M2 deep, after only 14 dives.
Of course I can't send the computer in Italy as I'm diving about 3 times a week now. A decent supplier should send a new one before to return the faulty one, even with a deposit !
I regret to have bought this computer (with transmitter and analyser)... Should have bought a Shearwater !

 

[pisauron]

Hi all,
I've the same problem with one button on my iX3M2 deep, after only 14 dives.
Of course I can't send the computer in Italy as I'm diving about 3 times a week now. A decent supplier should send a new one before to return the faulty one, even with a deposit !
I regret to have bought this computer (with transmitter and analyser)... Should have bought a Shearwater !

Today I have send them an email regarding the faulty button I have. Let's see when they will reply.

 

[bartucxp]

Well one of my buttons got fixed by itself while another one becomes mushy. I think there is an engineering fault with these buttons. A machanism under the button shifts etc and causes this. This is totally a guess but it feels that way. I don't recommend that computer to anyone.

 

[plj]

I've been diving mine with round buttons for over 6 years and one with square buttons for 4 years. I always soak my IX3M's after diving to try to prevent this. Richard at Divetronix recommended using mineral oil to lubricate the round buttons. Not sure if it would help with the square buttons.

 

[pisauron]

Today I have send them an email regarding the faulty button I have. Let's see when they will reply.

Ratio did write me back and suggested i soak the computer in hot water.
Didn't help.

Button still not clicky and get stuck on pressed mode.

So Ratio told me to send then the computer after they will return from summer vacations.

Not fun but ok let them fix it then sell it cheap.