colby
Contributor
All you can do is try one. I had a bit of trouble, but it was alignment. Once I got it figure out, looking at the diagram that pops up in the software, mine has worked perfectly.
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Turning *what* over, please?colby:I got mine to work, finally, on two computers that I was never able to get working. Make sure you have the correct computer chosen, and then restart the application. And then alignment with the reader is important. Try turning it over if you have to. I can get mine to work everytime now and I was getting the re-install error all the time.