SlugLife
Contributor
I've been avoiding "taking sides" as I don't think there is enough information, but here is a plausible explanation (that may or may-not be true):Do you think since Woody violated the terms of service that it is strange that not only did DAN pay but reimbursement came quickly, do you think this treatment and waiver of the rules was due to his celebrity and the reach of his Dive Talk channel and the negative PR that DT can generate? Or did DAN treat Woody the same as any other reimbursement ?
DAN is an organization, with multiple people of different levels of experience, knowledge, and training. They're also a business, and no business will just throw cash like it's confetti.
When Woody's symptoms got worse, and Woody needed help NOW, the people at DAN who were available to assist, lacked the expertise or resources to respond quickly and properly, and may not have sought help from others in DAN who could do that. These inexperienced employees likely "do things by the book," and that book says to not put DAN on the hook for potentially paying out millions of dollars. After the incident escalates, Woody arranges his own transport, etc you now have people higher up in the DAN organization stepping into look at the case.
Woody likely was always going to be reimbursed eventually, regardless of his "celebrity" status (or ability to sue). It's just that the wrong people were handling his case, and something in the process at DAN was a little broken.
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Again, this is just an example plausible story. If this is the real story, it sucks for Woody of course, because even if he is reimbursed eventually, what he really needed DAN for was getting the right medical treatment quickly. And if this is the way the story happened, I hope DAN looks into how the process broke down.