On the website it says "DAN must arrange transportation for covered emergency medical evacuation fees to be paid." They were doing so but it seemed they were getting the run around.
A few years ago my dive partner took a DCI hit and became non responsive, this accident occurred in the US.That's what I remember from their documentation, that they have to arrange the medical evac, or you probably won't be getting that reimbursed.
My first call was 911 which triggered helicopter medevac, the short version of the story is that DAN was not contacted until shortly before EMS arrived on location and DAN did not participate in arranging transportation or any medical services provided that day.
Initially we were concerned that DAN would deny reimbursement as they had not arranged the evacuation, but DAN agreed that I had made the correct decision to activate emergency services first before informing DAN of the accident.
Once primary insurance processed the claim, DAN paid all remaining costs without any pushback at all.