Here's some problems I have with Woody and Gus's story-telling here (and yes, they are telling a story, and infusing their opinions into everything from my opinion of the video):
1. They appear to be idiots. Some of the things they complained about included:
A. Being asked to take 3 minutes to fill out what they could of a 6 page form from DAN... like DAN should just arrange transport/treatment for everyone in the world simply because they got a call, for free, without even checking to see if they were a member etc.,
B. Having to ask a Doctor, to fill out a form that looked like it would take 2 minutes or less, so DAN could have in writing what was needed to safely transport the doctor's patient in their medical opinion, instead of just doing whatever they remember from a phone call from somebody or other..... because just doing whatever Gus said would be the responsible thing to do obviously, or just try to remember what the doctor said and hope things work out right... yeah, much better options there boys, unless you have any better option like writing it down available anyway....
C. It's a DIRE EMERGENCY that can't be bothered with even a 3 minute delay without horrifying consequence!!.... hours and hours after it not being worth bothering to even get a medical opinion... yeah, that's gonna make some people think you've just thought of a great video idea and went with it, even if that isn't true.
2. They literally admit that the initial Dr. wasn't trained or familiar in these issues, and DAN's guidelines for their help-line said that the symptoms weren't indicating what the untrained Dr. was saying was probably happening (from personal experience, if you tell a Dr. in some 2nd/3rd world country you had been diving, and they know DAN will pay for your dive accident, they may arrive at DCS as the cause without having any clue about DCS.... tell them you think it's DCS and the Dr. is almost certainly making that diagnosis).
So you have an untrained Dr. (in this field of medicine), making an uninformed diagnosis, with patient and friend feeding them that diagnosis, and a set of established medical guidelines disagreeing. After some brief consideration, DAN decided to pursue treatment anyway, despite the symptoms not clearly indicating the problem Woody and Gus were claiming. Probably just to be on the safe side, even if it cost them a lot of money.
3. DAN then tried to do things "properly", with the arranging of proper equipment, using proper safety protocols, proper personnel, etc., and Woody and Gus decided that Woody being rich meant they'd just do things their way instead and complain doing it right wasn't as good as doing it fast (a theme throughout their video I noticed). Despite all that, DAN still was nice enough to recognize people are stupid, and reimburse Woody for his poor choices anyway (which was probably significantly cheaper than doing it right would have been anyway).
Oh, and the little kicker is not being able to put a modest charge on any credit card but one, and that's somehow relevant to the story and makes AMEX amazing.... despite the tons of people who have no problem putting 5 or 6 figure charges on their visa/MC's every year lol.