Buoyant1
Contributor
I'm not one to complain in a public forum, but you know, I give credit where it's due, and when I get annoyed at bad service, I have to put it out there to warn others.
Several months back when I was setting up my dives for this vacation, I made a list of what sites I wanted to see, and sent emails to various operators to see what they offered. One of the sites I wanted to dive was the Adolphus Busch off Big Pine. So I googled the operators in that area and found Innerspace, I emailed them, and received a reply back a few days later. I gave them the dates I was interested in, and the person answering their emails said that he'd pencil me in for both dates, (and both trip times) and which ever filled up easier would be the trip I'd be included on. He then said when I got here, just call the shop and confirm which trip.
I called the day after I arrived, and no answer at two seperate times. I called this past friday morning, and nothing again. Today my wife and I planned spending the day in Key West, and figured we'd stop to see if they were still in business. We got there and they were in fact open. The person at the counter had nothing in the books, and basically had no Busch dive to offer me on the dates I wanted. He also stated that the person that replies to the emails lives in Massachusetts and then CALLS in any requests. Apparently this system doesn't work.
So just beware when doing business with this operator...If you want to use them, maybe it's best to call, but I had trouble reaching them that way also....Next time I'll move my business down the road to Looe Key dive center.
Several months back when I was setting up my dives for this vacation, I made a list of what sites I wanted to see, and sent emails to various operators to see what they offered. One of the sites I wanted to dive was the Adolphus Busch off Big Pine. So I googled the operators in that area and found Innerspace, I emailed them, and received a reply back a few days later. I gave them the dates I was interested in, and the person answering their emails said that he'd pencil me in for both dates, (and both trip times) and which ever filled up easier would be the trip I'd be included on. He then said when I got here, just call the shop and confirm which trip.
I called the day after I arrived, and no answer at two seperate times. I called this past friday morning, and nothing again. Today my wife and I planned spending the day in Key West, and figured we'd stop to see if they were still in business. We got there and they were in fact open. The person at the counter had nothing in the books, and basically had no Busch dive to offer me on the dates I wanted. He also stated that the person that replies to the emails lives in Massachusetts and then CALLS in any requests. Apparently this system doesn't work.
So just beware when doing business with this operator...If you want to use them, maybe it's best to call, but I had trouble reaching them that way also....Next time I'll move my business down the road to Looe Key dive center.