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Tank failing Visual, shop condemned the tank?

Discussion in 'Tanks, Valves and Bands' started by acarter92, Jul 20, 2019.

  1. tursiops

    tursiops Marine Scientist and Master Instructor ScubaBoard Supporter

    # of Dives: 2,500 - 4,999
    Location: U.S. East Coast
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    Apparently not. The OP is a local and went to the shop and got doubly screwed, it seems. Sure, a full two-sided investigation has not been done, but without knowing who the shop is, there is no way to test the reputation. And if no one who got screwed ever says anything, how does the reputation change?
     
    soldsoul4foos likes this.
  2. soldsoul4foos

    soldsoul4foos ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 100 - 199
    Location: Portland, ME
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    @broncobowsher I don't really agree with that. There could be numerous people, that all have had their own small brushes with a shop in question, but maybe it wasn't enough to call them out publicly. Collectively, maybe it's valid. If nobody talks about it, it never gets to that point. The more I think about it, why really would you say it should never be said?
     
  3. linc213

    linc213 Solo Diver

    # of Dives: 500 - 999
    Location: Central Maine
    48
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    There aren’t that many shops in the state...I’ve never dealt with Barclays or the shop in Wilton. Aquacity used to do in house hydros but I’m not sure of the status there, it seems to be hit or miss. Never had anything done by Johnson’s but they have been great when I have been in there. Aqua Diving Academy has always been great to me, I drive the 2+ hours to go there if needed. I can understand the OP not wanting to disclose the shop but on the other hand, it would be great to know as we in the state don’t have a lot of choices compared to some.
     
  4. Justin Bove

    Justin Bove Nassau Grouper

    # of Dives: I'm a Fish!
    Location: United States
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    Per PCI/PSI

    I, ________________________________________________________, owner (or authorized representative) of high pressure cylinder, serial number _______________, have requested your visual inspection and/or hydro test service. I understand that these vital safety examinations are needed at prescribed intervals to ensure the cylinder is safe for filling and continued service. I have been informed that various damaging factors, such as those described in the book Inspecting Cylinders (5th Edition), by William L. (Bill) High and Mark A. Gresham, may cause my cylinder to fail either assessment.

    I agree, as a condition of having either service performed on my cylinder, that the cylinder may be conspicuously disabled if it does not meet the accepted standards of quality and I receive a written report which identifies the reason for failure. Also, I will have the disabled cylinder and all components returned to me.

    Customer Signature__________________________________________Date__________
     
  5. cerich

    cerich ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 5,000 - ∞
    Location: Georgia
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    So basically what we have is people that take a course from a certain agency deciding that they will follow DOT CFR's for hydro testing and using them as justification during an inspection that is NOT required by law.

    That said, the VIP is important and IMHO much better from a safety POV than just the regulatory required hydro with visual period.

    The actual CFR's for Hydro/VIP by gov certified testers.


    (2) When a cylinder must be condemned, the requalifier must -

    (i) Stamp a series of X's over the DOT specification number and the marked pressure or stamp “CONDEMNED” on the shoulder, top head, or neck using a steel stamp;

    (ii) For composite cylinders, securely affix to the cylinder a label with the word “CONDEMNED” overcoated with epoxy near, but not obscuring, the original cylinder manufacturer's label; or

    (iii) As an alternative to the stamping or labeling as described in this paragraph (i)(2), at the direction of the owner, the requalifier may render the cylinder incapable of holding pressure.
     
  6. CAPTAIN SINBAD

    CAPTAIN SINBAD Divemaster Candidate

    # of Dives: 200 - 499
    Location: Woodbridge VA
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    Wow .... I mean just wow! In other words, you will avoid communication with a paying customer simply because they will 'argue' back on how you should handle their personal property? I understand that as a tank inspector you have certain professional obligations but they are towards the person whose tank you are handling right? You should have won enough of your customers trust that when you call him and tell him that the tank is dangerous to be used, they respect your professional opinion to the point where they will not use that tank regardless of whether you drill a hole in it or cut it into two etc. That kind of trust is only obtained with mastering the exact same communication you are so eager to avoid.

    Every word that you have written seems to imply that you perceive customer as a "pest." With this kind of contempt towards customers, everyone on scubaboard still sits and ponders occasionally why scuba industry is in a state of decline. Here is your answer folks! It is because of this guy. Every second dive business seems to have one of these nowadays.

    No I wont sue you for $100 tank. I will get on google customer reviews and tell "Uncle Google" that dealing with you has been a horrible experience because you are out-rightly arrogant and self-entitled. Everyone consults "Uncle Google" before purchasing anything and those who do not please "Uncle Google" always lose no matter how highly they think of themselves. My negative review will be protected by law just like your actions and you will soon learn that there is an art to making someone's life miserable while staying within the law and your customer may know that art better than you.
     
  7. Superlyte27

    Superlyte27 Cave Instructor

    # of Dives: 5,000 - ∞
    Location: Florida
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    What it ultimately boils down to is trust. How many times (including this OP getting ripped off on his reg overhaul) do we see shady shops do shady stuff in the hopes of making a sale. Our shop...if we fail a tank, we'll show you why. Then we'll decide together how best to dispose of it. EVERYONE makes mistakes. I'd rather communicate clearly on the front side than owe you a new cylinder or lose your trust as a customer. But what do I know? We're the only surviving shop in the county for over 40 years.
     
    rjack321, -JD-, Kharon and 6 others like this.
  8. cerich

    cerich ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 5,000 - ∞
    Location: Georgia
    6,683
    3,581
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    Hi Mike? It's Chris from the dive shop. I have some bad news, we just did the VIP on your tank and it failed. If you want to drop by we can show you what caused the failure, or we can email you some pictures showing it. There are a few options here, we can give you back the tank so you can get the scrap value, we can take it and get it scrapped for you and we'll give you a 75% of the scrap value as a store credit. The last option is the most fun, you know that scuba tank bell you liked by the service counter? We can cut your tank in half and you can make a bell or we'll even make it into a bell for you for only $40 so you can hang in your man(or woman) cave or bar. yeah, we hate when these fail as well.

    In the mean time, if you were planning to dive it this weekend or whatever, grab one of the shop tanks and we'll only charge you for the fill and not rental fee. You really should come outt his weekend, I just bought the brats we are gonna be BBQ'ing.

    Thanks Mike, see you Friday!
     
    couv, Hoag, -JD- and 8 others like this.
  9. Superlyte27

    Superlyte27 Cave Instructor

    # of Dives: 5,000 - ∞
    Location: Florida
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    EXACTLY!!!!
     
    markmud likes this.
  10. cerich

    cerich ScubaBoard Supporter ScubaBoard Supporter

    # of Dives: 5,000 - ∞
    Location: Georgia
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    that would be looking at the customer as being valued.. sadly that is not how many shops do.. :-(
     

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