Maybe it's just me, but that feels like a strange thing for a business to say...not saying they didn't say that mind you, just feels strange...especially when it's an easy part like a heel strap. I would think they would be all over that, even so much as saying hey, we will send you a bigger one, free of charge....because I mean, at the end of the day, business wants to make money...and happy customers promote great gear and companies...just feels like a cheap way to increase customer retention, and promote future customers.I purchased deep 6 eddy fins S/M. Pocket fits my size 7 booties well but the spring heel straps (at the longest setting) have been too tight against my 5mm booties and been giving me blisters for months of diving. I had emailed Deep 6 to ask if I could purchase longer heel straps from them and they replied that they do not sell spring heel straps stand-alone, and that they had to be requested at the time of purchase.
Are there any other compatible spring heel straps from other brands I could use to replace them? I’m new to heel strap adjustments.
But that's me lol, I don't run a multi million dollar company.
Deep6 over here all willy wonka like:

lol