Shearwater Cloud Open Beta now available

[Alex_Z]

Hi,

I have a simular issue as Miyaru. I contacted the Shearwater twice using the feedback form in the meanwhile and did not get any response.
I see that it gets an failure while downloading the dives and then seams to stuck in the "Check for differences" stage

Following I have tried already:
Updated Cloud Desktop to latest version and imported dives again -> IOS Devices generated sync error
Deleted Cloud on ios devices and installed again -> IOS Devices generated sync error

I have the problem with 4 different IOS devices (iphone 5s, iphone X, ipad air, ipad pro all running ios 11.1.2).

At the weekend I will try the following:
- delete all importet dives again and see if the sync from the ios devices work again

 

[Shearwater Cloud]

Hi Alex_Z,

I'm sorry we missed your email but could you please reach out to us at beta@shearwater.com?

We can't find anyone with your name in our support inbox.



- Cloud Team

 

[Alex_Z]

Send mail

 

[npole]

What is supposed to be shared between the devices? In example when I update the location on my phone, it doesn't get the same info on my PC (Windows), neither if I "update" the dives. Should I download them all again.. or?

 

[MargaritaMike]

Is Shearwater still on the initial release of the Desktop Cloud version? I don't even mess with it because it was so screwed up when I first downloaded and synced up. After installing and loading dives from Shearwater Desktop App the dives were screwed up. I tried to reload but it locks up in the "loading" phase.

Thanks - M²

 

[Shearwater Cloud]

Is Shearwater still on the initial release of the Desktop Cloud version? I don't even mess with it because it was so screwed up when I first downloaded and synced up. After installing and loading dives from Shearwater Desktop App the dives were screwed up. I tried to reload but it locks up in the "loading" phase.

Thanks - M²

There have been a total of 2 beta releases so far for Shearwater Cloud Desktop. You can find the latest one here: Cloud Downloads - Shearwater Research

 

[Shearwater Cloud]

What is supposed to be shared between the devices? In example when I update the location on my phone, it doesn't get the same info on my PC (Windows), neither if I "update" the dives. Should I download them all again.. or?

Try re-importing the desktop dives. Shearwater Desktop dives need to be re-imported for changes to be properly implemented.

 

[MargaritaMike]

Try re-importing the desktop dives. Shearwater Desktop dives need to be re-imported for changes to be properly implemented.

I downloaded the newest release of the Shearwater Cloud Desktop. When I opened it up all of the dives were there in duplicate which happened prior to my update. I clicked import and then click "Import Shearwater Desktop Database". A disclaimer box came up warning of over-writing existing dives. I clicked it acknowledging this. A new box came up which says "Loading Loading Shearwater Desktop Dives". That was an hour ago. All I get is the hour glass and a strobing line indicating that it's doing something. My guess is "not so much". Not sure what to do.
Thanks - M²

 

[Shearwater Cloud]

I downloaded the newest release of the Shearwater Cloud Desktop. When I opened it up all of the dives were there in duplicate which happened prior to my update. I clicked import and then click "Import Shearwater Desktop Database". A disclaimer box came up warning of over-writing existing dives. I clicked it acknowledging this. A new box came up which says "Loading Loading Shearwater Desktop Dives". That was an hour ago. All I get is the hour glass and a strobing line indicating that it's doing something. My guess is "not so much". Not sure what to do.
Thanks - M²

Sorry about your struggles with this, Mike. You might want to try scraping the old cloud version out altogether - a complete uninstall. And then reinstalling Desktop Cloud Beta v1.0.1 freshly. If you still have problems, send us an email to info@shearwater.com so that get our software engineers to troubleshoot it with you.

 

[Jens Bölte]

Hi

Version 2.12.0 of the Shearwater cloud has some translation errors. Under Gas it says „Trasmettitori“. It should be „Transmitter“ or „Sender“. Unter „Umgebung“ „Plattform“ it say „Stand/Ufer“. It should be „Strand/Ufer“ if it is „beach/shore“.

Best wishes Jens