Dirkadiver
Contributor
Were the phone systems down too?
Scubastore.com issue (resolved)
- Thread starter Katja
- Start date
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msg
Contributor
Seems like a long time for the servers to be done. Must have lost a lot of business.
ScubaToys is definitely the way to go for online ordering. Or you can always use the LDS.
ScubaToys is definitely the way to go for online ordering. Or you can always use the LDS.
dumpsterDiver
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scuba store has given me excellent service. I also had a problem with an order and they fixed it very quickly and to my satisfaction. The only problem is their shipping charges are very high (from spain). We ty to combine orders but it would help if they would just give a cheaper and slower shipping option. You can place an order on Monday and the gear will be on your porch in the US by Friday afternoon. Their prices for wetsuits are sometimes unbeatable.
CODMAN
Contributor
Dumpster, just out of curiosity, are the prices really worth ordering from spain to the US? Compared to Scubatoys who are much closer (shipping will be faster and less costly). I can understand for Europeans, but for people on the American continent?
Just curious!
Just curious!
ScubaStore
Registered
NO... no one talked about phones.. people choose whatever channel communication they like to contact us, some rather phone, some rather email.
Scub Dub
Registered
I've used scubastore.com many times and always had goos service. I had a similar situation to the one described, where the suit I ordered in the size I ordered didn't fit. They refunded what it cost me to post it back and replaced it about 24 hours. I would recommend them to anybody.
jsquaredFL
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in regards to the scubatoys.com site, I saw an OMS Dye Marker under the accesories section for marking the water if you are lost so search and rescue can see you better from the air. Any ideas on this? Is it totally useless or a worthwhile purchase? Anyone have any experience with this product?
thanks
Signaling Devices, Tubes, Dive Alert
thanks
Signaling Devices, Tubes, Dive Alert
mike_s
Contributor
The thread title says (resovled) in it but I don't see a post from the orignal poster with anything saying it was resovled for them..... odd....
There are all manners of "resolving" an issue. 
jsquaredFL
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Talking about that scuba toys website. I just placed an order around 615 pm and then I got a call maybe 30 minutes later saying that one of the items were not in stock. I asked if we can ship all the others and the last item when it comes in on Tuesday. I got a very quick no problem, we'll get it out and ship the rest on Tuesday.
Absolutely phenomenal to be able to do that and even more incredible that I got a call that quick, and with a very friendly voice on the other end of the line (especially on a Friday night). Usually you get an email saying something wasn't in stock a few days later then it takes another day or two to sort it out.
Absolutely phenomenal to be able to do that and even more incredible that I got a call that quick, and with a very friendly voice on the other end of the line (especially on a Friday night). Usually you get an email saying something wasn't in stock a few days later then it takes another day or two to sort it out.
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