Oceanic pricing (Epitome of Customer Service)

[mattroz]

Good Oceanic... Goood!!!

 

[calvin_c]

Yes. Some miscommunication is now squared away and all is well.

Thanks Chris and Oceanic, I look forward to using my VT Pro in Kauai next week!!!

Calvin

 

[aedavidson]

Great customer service. Will there be a new pro plus as well?

 

[amascuba]

If your LDS has an online shop through oceanic, then find the shop by the zip code and buy it on the oceanic's website. The LDS actually will get the commission for that sale. It's a goofy thing that oceanic setup and the LDS's have to actually buy into it. Something like a $300 setup fee + a yearly fee, but it gives oceanic dealers an easy way to sell gear over the internet. Now if MORE oceanic dealers would actually take advantage of that.

As of now, you can go to the Oceanic website and buy the VT Pro computer complete with transmitter for $669. (MSPRP). The previous MSRP was $899. I presume the VT Pro's MSRP was lowered due to the onset of the VT 3 which will MSRP for ~$999.

I really think it's important to support your LDS. I even pay a little more sometimes to do so.

I asked my LDS if they could get the VT Pro at the new MSRP. They can NOT. Oceanic is not reducing the shops price to reflect the new MSRP.
IE: Joe Diver can login to Oceanic and pay $669 but have to may the higher ~899 at the LDS.

This is a very crappy thing for Oceanic to do to their retailers. Let me be clear, my dive shop is NOT charging me the higher MSRP on a computer that they have in stock. They would be forced to charge me the higher MSRP on a VT Pro they would order from OCeanic for me. Even a good LDS supporter would be hard pressed to pay $230 over the current MSRP.

I understand this may be temporary just to cleanse their own stock of the VT pro, but you can not undercut your own retailers. That is simply moronic. Oceanic should pass the new MSRP onto their retailers at the same time they lowered the MSRP

For this very reason, I will buy a different brand of compter. Am I over reacting here? Thess practices can cost a LDS a lot of money.

 

[buckeye_jeff]

I've always thought Oceanic had some of the best computers on the market.....It's nice to know they have people behind their products willing to go the extra mile to take care of a customer.

 

[Diver Dennis]

Time to change the thread title?

 

[cerich]

Great customer service. Will there be a new pro plus as well?

Not yet, we have 4 new coming out this year, ATOM 2.0, HUD Mask, VT 3 and a little while later the VEO 100 NX (Nitrox)

 

[scubatoys]

I'll chime in and repeat that the customer service we get from Oceanic / Aeris is some of the best there is. I had a customer whose atmos 1 wrist computer had part of the LCD display burn out - just on the temp reading - so 73 degrees looked like 13 degrees. Most people can tell 73 from 13. but it bothered the customer. Without question, they paid for shipping both ways to replace it for the customer. Oh... and did I mention... He was in Australia!

That is above and beyond in my book. A lot of folks have said nice things about our customer service on this board - I can tell you as a store owner, having vendors that also care about customer service makes it much easier for me to provide it as well.

And speaking of oceanic - just today, cases of goodies showed up from them in my shop. Hats, Keychains, all kinds off give away items, cool displays, more product for our Monday event. http://www.scubaboard.com/showthread.php?t=128143

When you get the kind of response you see just happened with this computer, and the support of getting the president of the company to come show off the new heads up display mask for our customers... I'm not sure what else you could ask for. They are a credit to the industry.

 

[Wayward Son]

One reason I bought 2 Oceanic computers was the support my LDS tells me they've gotten from the company. They don't like to sell products if the company hasn't been doing a good job of standing behind them.

 

[amascuba]

I'll chime in and repeat that the customer service we get from Oceanic / Aeris is some of the best there is. I had a customer whose atmos 1 wrist computer had part of the LCD display burn out - just on the temp reading - so 73 degrees looked like 13 degrees. Most people can tell 73 from 13. but it bothered the customer. Without question, they paid for shipping both ways to replace it for the customer. Oh... and did I mention... He was in Australia!

That is above and beyond in my book. A lot of folks have said nice things about our customer service on this board - I can tell you as a store owner, having vendors that also care about customer service makes it much easier for me to provide it as well.

And speaking of oceanic - just today, cases of goodies showed up from them in my shop. Hats, Keychains, all kinds off give away items, cool displays, more product for our Monday event. http://www.scubaboard.com/showthread.php?t=128143

When you get the kind of response you see just happened with this computer, and the support of getting the president of the company to come show off the new heads up display mask for our customers... I'm not sure what else you could ask for. They are a credit to the industry.

Larry, Is there anyway that you can put off the oceanic visit until February 20th (the monday after and one of my days off) so that I can make the 6 hour drive to make a few fun dives and play with the new gear? :-D