Hi Lithium, over the weekend I corresponded with our tech department re: your issue. They said, they also received your issue through your E-ticket # PPP-209-37641 on our technical support site, and they have responded. I hope your issue gets resolved. I can attest that sometimes working these things our remotely is not easy, but they will try their best.Hello,
My brand new Mares Matrix is not functioning as it should. I cannot transfer dives between the watch and my laptops regardless of the operating system/application that I use. I have the latest versions of Dive Organizer, Subsurface, and MacDive plus the latest USB drivers for both Windows and Mac.
The watch shows that I have done 4 dives in total (including the initial factory test/dive) but it wont let me examine any of the dives or show any details of any dive.
I have tried resetting the watch via menu and resetting the max depth via Dive Organizer. Nothing changes. I also tried re-flashing the latest firmware image (1.03.10) but it didn't resolve the issue. I get a success message after flashing the firmware but on the watch LCD I see a "CHK ERR" & "USB OK".
The single imported dive that shows in pictures was done in March when I first opened the box. The watch came preloaded with 1.03.10 firmware.
At the bottom of the Dive Organizer application I see a "Invalid Factory Data" message right next to the green dot!.
I'm on a dive vacation in the red sea and this is ruining it because I cannot trust the watch underwater and have to rely on my buddy's computer all the time. Here is a folder of images/snapshots of errors
Please help
Zak