johndiver999
Contributor
04-12-2022
Dear Customer,
Aqualung Group is conducting a recall of its i330R Dive Computers produced and distributed in 2021 and 2022. It was identified that the dive computer does not automatically adjust its pressure level when diving at 900m (3000 feet) altitude or higher. We ask for customers to immediately stop using their i330R Dive Computer for diving activity until a mandatory firmware update is performed.
Customers are further asked to update their i330R dive computers by:
End users upgrading their i330R themselves are advised to bring it to an Authorized Dealer or local Dive Center to check if the upgrade has been successfully installed.
If you have any questions, do not hesitate to contact Customer Service at the following address: support@aqualung.com.
Thank you for your understanding and unwavering support.
-The Aqualung Team
i330R 2-GAUGE PSI (CONSOLE)
i330R 2-GAUGE BAR (CONSOLE)
Dear Customer,
Aqualung Group is conducting a recall of its i330R Dive Computers produced and distributed in 2021 and 2022. It was identified that the dive computer does not automatically adjust its pressure level when diving at 900m (3000 feet) altitude or higher. We ask for customers to immediately stop using their i330R Dive Computer for diving activity until a mandatory firmware update is performed.
Instructions for Customers:
Customers should immediately stop using their i330R Dive Computer for diving activity taking place at 900m (3000 feet) altitude or higherCustomers are further asked to update their i330R dive computers by:
- Downloading a firmware update through DiverLog+ application as per instructions below or
- Bringing i330R dive computer to the Authorized Dealer from which it was purchased; the professionals of the dealer/dive center will be able to download and install the upgrade.
End users upgrading their i330R themselves are advised to bring it to an Authorized Dealer or local Dive Center to check if the upgrade has been successfully installed.
If you have any questions, do not hesitate to contact Customer Service at the following address: support@aqualung.com.
Thank you for your understanding and unwavering support.
-The Aqualung Team
Identification Guide for Products Concerned by the Recall & Instructions for Downloading an Upgrade
i330R DIVE COMPUTER (WRIST)i330R 2-GAUGE PSI (CONSOLE)
i330R 2-GAUGE BAR (CONSOLE)
Products Concerned by the Recall can be Identified as Follows:
Product's packaging label bears one of the following Description and Part Number (CPN):| Part Number | Description |
| NS159000 | i330R Dive Computer (Wrist) |
| NS159001 | i330R 2-Gauge Console (PSI) |
| NS159002 | i330R 2-Gauge Console (BAR) |
Product bears one of the below listed serial numbers
Serial Numbers Affected:- GD-001004 to GD-015302
- GM-001000 to GM-003305
- GM-001011 to GM-001269
- On the back of case of the computer module (see photo below)
- On the product label on the box (see label photo above)
Product's firmware version R1.001, R1.002 or R1.003
Affected i330R dive computers have firmware version R1.001, R1.002 or R1.003.i330R Firmware Update Instructions
Please refer to the below instructions for updating i330R firmware using DiverLog+ mobile app- Download DiverLog+ app:
- For iOS users, run the App store app, search for DiverLog+ app, then download the DiverLog+ app
- For Android users, run the Google Play app, search for DiverLog+ app, then download the DiverLog+ app
- Activate the i330R dive computer
- Confirm Bluetooth is active on the mobile device and the i330R dive computer
- Run DiverLog+ app from your mobile device
- Instructions on how to add the i330R dive computer to DiverLog+ are located at: https://ediverlog.com/howto/mobile_dlp_howto.html#AddNewDC
Or scan the QR Code here:
- Instructions on how to update the i330R computer firmware are located at:
https://ediverlog.com/howto/mobile_dlp_howto.html#updateFirmware
Or scan the QR Code here:
