Light Monkey Customer Service Review

[Eyegore]

The customer is always right, 'cept when they're wrong. I've dumped two clients in the course of seventeen years running a small business, and I did so in as gentle a manner possible. Around a year after having dumped one client, he calls me up and asks to come back onboard; he is now not only a client, but a friend. It had been a cultural thing.

 

[helodriver87]

I've dropped lights off at light monkey on the way into town, not expecting anything special, only to be given a loaner light to use if they couldn't get it done in a few days. One of those times I got a call saying my light was ready before I ever put the loaner in the water, literally less than 2 hours after dropping mine off. The other time, it was fixed on the spot while I went to get food and they wouldn't even let me pay for it. Could Corey have handled that a hell of a lot better? Absolutely. But actions speak louder than words. And I'll point everyone that asks for my $0.02 directly to Light Monkey because of it. This won't change that.

 

[stuartv]

a lot of people suck hard and make you just want to be an ass to them regardless of if you lose a few clients. I think that’s what was happening here.

Did you ask Sergey for the complete emails and read them yourself before posting this opinion? I mean, your post says that you think Sergey sucks hard and so Corey wanted to be an ass to him. I'm curious if you read the actual, full emails before posting that opinion.

Of course, everyone is entitled to their opinion. I'm just curious how you formed yours.

 

[rddvet]

Did you ask Sergey for the complete emails and read them yourself before posting this opinion? I mean, your post says that you think Sergey sucks hard and so Corey wanted to be an ass to him. I'm curious if you read the actual, full emails before posting that opinion.

Of course, everyone is entitled to their opinion. I'm just curious how you formed yours.

I didn't actually say that. I was making a general statement that as a business owner and customer service provider sometimes some people are just pains in the ass you can't help and sometimes I'd love to tell them what I think of them. I didn't say that was Sergey's case, and even commented maybe Corey was having a bad day and took it out on him. I don't care enough to waste my and Sergey's time to get his emails sent to me. I was just playing devil's advocate that sometimes I'd love to tell my clients off just like Corey did. As a general rule, dealing with the public sucks.

Edit: reread my post and may see the confusion. My comment that "maybe that's what happened here" wasn't meant to say Sergey's a pain in the ass. It was meant that Corey may not care if he loses a client so doesn't mince his words.

 

[SergeyKirikov]

Did you ask Sergey for the complete emails and read them yourself before posting this opinion? I mean, your post says that you think Sergey sucks hard and so Corey wanted to be an ass to him. I'm curious if you read the actual, full emails before posting that opinion.

Of course, everyone is entitled to their opinion. I'm just curious how you formed yours.

I've sent full e-mails (17 or so) a few times upon request, as this is not one letter with all messages. Can do it for you to have clear info and compare with what I wrote.

 

[jr511]

From Corey I received via messenger instead of apology just this:
"Thanks for the free advertising!"
"Please post some more reviews on different social media boards, it seems to be increasing our daily sales!"
"I think running into the holiday, we will run a special sale on the strobe..."
"It will be called the Sergey Sale"
"Just to appreciate you"

Dear community, everybody has right to have his own opinion.
Now I posted almost all the info about the issue in details and you have all the info to judge.
All originals e-mails I'll send upon request.

To be opened in person:

My full name is Sergey Kirikov
I'm the owner of safari boat M/Y JP Marine in Red Sea
www.divesafarimaster.com
Proved feedbacks about our work you can find in reviews on www.liveboard.com

Wow-- wife and I are in the market for 2 CAN lights and were seriously considering their CAN lights-- after reading this, I wont be giving my business to LM. As a professional (in a different field than diving), this type of sarcastic response should never be done. I am glad DGX took care of you-- they are right down the street from my office and they are a solid business.

 

[letterboy]

Some people just need to be told to STFU.

And a single bad experience shouldn't be enough to discourage a purchase.

 

[jr511]

Some people just need to be told to STFU.

And a single bad experience shouldn't be enough to discourage a purchase.

I also just read the full thread and missed the part about the customer being called a "Bitch." That's more than enough in my book to take my business elsewhere. I have annoying clients-- never enough for me to tell them to "STFU" or call them a " whiney bitch."

 

[grantctobin]

Wow-- wife and I are in the market for 2 CAN lights and were seriously considering their CAN lights-- after reading this, I wont be giving my business to LM. As a professional (in a different field than diving), this type of sarcastic response should never be done. I am glad DGX took care of you-- they are right down the street from my office and they are a solid business.

It’s your money, but I’d call Corey or Joel before making such a go/no go call. There’s more to this than what’s included in the thread. This is a very acute instance that doesn’t outweigh more than a decade of well handled situations and customer care.

No LM affiliation but own some gear.

 

[letterboy]

I also just read the full thread and missed the part about the customer being called a "Bitch." That's more than enough in my book to take my business elsewhere. I have annoying clients-- never enough for me to tell them to "STFU" or call them a " whiney bitch."

I'll repeat, some people just need to be told to STFU.

I'll also repeat that a single bad experience shouldn't be enough to discourage a purchase.

How many people have bad experiences at Walmart, target, Publix daily and everyone still shops there.