Leisure Pro

[The Goat Show]

... Four days later I called Leisurepro, and do you know what they did for me? They gave me a full in-store credit for the purchase of the regs. That's right - a full in-store credit.

...Which I promptly used to buy a set of Apeks regs.

I'm thrilled with what I've got now - and I highly recommend Leisurepro. Their customer service and prices are both the best you'll find in the industry.

Thanks for posting your experience. I purchased some equipment from them and have been happy with it so far but I was wondering about their service after they already have your money. Seems to be good...

 

[Ted S]

I've been following this post for a while now and it seems like one recurring issue keeps coming up regarding LP -- their staff. Some members seem to have a really big issue with the possibility that LP does not have divers on staff while others insist it doesn't matter or that they do have divers on staff. Rather then allowing for mere speculation we decided to contact LP in order to find out the truth about this issue once and for all. Here is an expert of the response sent to me:

Let me start off by saying that I do appreciate your direct and honest inquiry about our company. It’s always a pleasure to communicate openly and directly.

We do indeed have certified divers among our salespeople and technicians, but even those on our staff who have never actually strapped on a tank for real are perfectly capable of providing the best products and services at the best prices for our many thousands of customers.

A few years ago, we where diving off the coast of Bonaire at about 60 feet and we saw a Skin Diver Magazine underwater shoot in progress. At that depth, even the tropical waters filter out a good proportion of the light. However, you cannot imagine the spectacular brilliance of the colors of the reef and the fish when they are properly illuminated by the best professional equipment. There is nothing like it on the surface of the earth.

Trust me; those divers did not buy their equipment in a local dive shop. They bought it from major suppliers who carry the entire range of products from all the manufacturers. The culture of the dive shop is definitely an important part of the diving experience, but for serious divers, it is often enough to refill their tanks and schedule their dives there.

Our highly trained salespeople are extremely knowledgeable, not necessarily from their own experience, which would inevitably be limited to a relatively few products, but even more so from the feedback and reports they receive from thousands of the top divers in the world. Our technicians receive the most advanced and intense training in equipment maintenance and repair. Even those on our staff that have never sucked on a regulator or equalized their ears bring the highest degree of professionalism to the needs of their customers.

You can reassure the visitors to your site that our products, service and equipment maintenance are without equal on earth or under the water. They will never give you the bends.

This is straight from the source for you to take as you like. While ScubaBoard does not endorse any one shop or method of shopping over the other it is clear to us that the Internet is here to stay. A large part of what we do focuses around e-commerce and while not everyone may like or wish to support shopping for scuba diving products online it is more than evident that this method of sales is only going to grow in the future. There are many reasons not to shop online but also many reasons to do so.

At the end of the day it all comes down to a personal preference and most of all, working with a shop you like and trust. The internet is not something this industry has embraced up to this point or at least not the entire industry; I am confident that in the future the manufacturers will be able to work to create a better balance between online shops and LDS and remove some of the conflict that exists today, at least to an extent. Ultimately the choice lies with you, the consumers, who speak with your credit cards, so gather up the facts, look at the options and make the decision that is right for you be it LP, ScubaToys, Scuba.Com, your LDS or a combination there of.

 

[t0by]

A few years ago, we where diving off the coast of Bonaire at about 60 feet and we saw a Skin Diver Magazine underwater shoot in progress. At that depth, even the tropical waters filter out a good proportion of the light. However, you cannot imagine the spectacular brilliance of the colors of the reef and the fish when they are properly illuminated by the best professional equipment. There is nothing like it on the surface of the earth.

He's trying, but it just doesn't sound convincing to me. ;-)

I was in Lesure Pro yesterday. I find it 100% impossible to believe that any member of the staff has ever been diving.

But. I live in new york city and they are 4 blocks from my work. So that must make them my 'LDS'. They had a cheap wetsuit that fit my large body, so i bought it.

 

[H2Andy]

i think he answers the question on the first sentence of the second paragraph:

some of their staff are divers, some are not

the rest, no offense to anyone, is marketing.

that said, i love LP and i've bought from them consistenly and i don't have
a single complaint against them (now, can you say that about most retailers?)

 

[Dive-aholic]

Great job, TA! The validity and intent of their statement will have to be assessed by each individual who reads it. And I'm sure we'll have several more threads on LP concerning this statement now. But it is nice to finally have a statement by LP. Great initiative!

 

[garyfotodiver]

Great job, TA! The validity and intent of their statement will have to be assessed by each individual who reads it. And I'm sure we'll have several more threads on LP concerning this statement now. But it is nice to finally have a statement by LP. Great initiative!

We have not yet had a statement from LP. We had a statement attributed to someone from LP that was reorted by a SB member. Not quite the same.

 

[Dive-aholic]

We have not yet had a statement from LP. We had a statement attributed to someone from LP that was reorted by a SB member. Not quite the same.

Semantics. I wrote we have a statement by LP. And it was retorted by the SB administrator.

Hey, it's better than nothing. We could all keep having these discussions over and over and over again and not have any kind of statement from them/by them/through them/per them...

 

[redacted]

that said, i love LP and i've bought from them consistenly and i don't have
a single complaint against them (now, can you say that about most retailers?)

I've got a complaint. Ive' bought a fair amount of gear from them and will continue as long as their stockage and pricing remains what it is. But I could be buying more. I have inquired about their selling service kits and with little waste of words they say NO. There backdoor supply system seem to get them damn near anything they want and they have bee giving the MFGRs the NJ wave all along. So whats up with that? They could be making money and satisfying customer demand. And they would be getting additional orders from customers who, if they are like me, fill in the first line of the order and then go into the while-I'm-at-it mode of shopping. Makes me wonder just how independent of the mfgr they really are.

 

[Marek K]

I have inquired about their selling service kits and with little waste of words they say NO. There backdoor supply system seem to get them damn near anything they want and they have bee giving the MFGRs the NJ wave all along. So whats up with that?

Hmmm, good question! Why wouldn't LP be able to do that? Because they're afraid of liability? Gimme a break!

I wouldn't be interested because I'd want to do annual services myself, but because I've been quoted the equivalent of about $100 for a Sherwood service kit here in Poland. I'm still verifying that, but being able to order an $8.00 service kit myself and provide it to the tech would help a lot.

The local tech says (and I believe him) that his agreement with the national distributor wouldn't allow him to install any service kits that weren't provided by the distributor. But I'm sure I'd be able to find a qualified tech who wouldn't be bound by that.

NJ wave? Oh, I thought it had to do with the DC Beltway...

--Marek

 

[JaxvilleDiver]

Well, I ordered a roll control system from them last week (thursday) and had to wait today to find out that they put a hold on my order because my billing address for my debit card is in the US and my shipping address now is Guam as I am in the Navy. Tried to explain this over the phone as well as email and these guys don't seem to understand that yes, this does happen because people in the military do have to move from time to time. Long story short, won't take my word for it and thus i waited 5 days to find out they will not take my credit/debit card! Pretty crappy if you ask me! I wouldl ove to give my business to Larry at Scubatoys but apparently he does not carry roll control Just my .02

Jason

That's an understandable dilemma, and their response to the matter was (despite being a problem with you) the correct one.

They're just looking out for the comsumer and the card holder.

Have you ever thought about having someone here state side buy it for you and ship it?