That's their prerogative.
They're standing next to cylinders, and pumping them up to 3,000 p.s.i.
They're assuming all the risk.
It's their prerogative to decide what they require to fill your tanks.
When it's you standing next to a pressurized cylinder that some guy off the street gave to you, I'll bet you'd have some safety concerns yourself.
Personally, I'm fed up with arrogant-ignorant people who tell me to pressurize their cylinders according to their standards, when they're not the one standing at the fill station and assuming the risk.
I'd consider that a more honest conversation if this was what was said, I can respect standards of the servicer, and understand requirements around dealing with O2. No issues with any of that. A simple "we partial blend without a stick, so require O2 servicing on cylinders/valves" and all is well. This wasn't that, it was a poor attempt to sell an unnecessary "cleaning" service on shiny new tanks that wouldn't even result in making the cylinders O2 ready.
I didn't tell the business how to do anything, I simply listened, asked questions to further understand, thanked him for his time & info and declined because I never plan to use higher than 40% in them so O2 servicing just in the off chance that I encounter shops doing partial blends in the cylinders isn't worth it.
Is partial blending really a growing trend for nitrox fills like the guy said? Because I haven't seen that, everything I've been reading is that sticks, membranes, and banked premixes is the norm for nitrox. I assume partial blending is more catered to technical fills, where more variety is needed for deco bottles.
As a professional you definitely shouldn't be servicing anything that isn't safe, or that you aren't comfortable with, it'd be irresponsible to do otherwise. I'd like to think you're exaggerating about customers telling you what to do, but then again people are known to be irrational, as well as dishonest or greedy.
But in general we have pretty established procedures & schedules for testing, and cylinders are labeled with this, so when a customer comes in "off the street" it's not like they're handing you a blank piece of mystery steel or aluminum, especially if the manufacturer imprint is months old. And if a shop just didn't trust anything they haven't cleaned or inspected themselves as a safety precaution, I agree that's their prerogative.