gcarter
Contributor
That's all related to money, and that's exactly my point
---------- Post Merged at 11:51 PM ---------- Previous Post was at 11:49 PM ----------
Sorry, I don't share the view of unfriendly SP customer service.
I think it's one of the best actually
I disagree that it all related to money. How is performance related to money? How is allowing customers to service their own equipment related to money? Do you really believe that money is the only reason people want to do their own service?
As to the customer service, just look at the kerfuffle surrounding the PFL program - for better or worse, it is a PR and customer relations cluster.