Wow! That sounds horrible. Based on the info in this thread it makes RAID look very bad. Especially since you were in contact with high level management. Surprised they didn't offer you any compensation - that's just customer service 101. These are the things that really matter, in my opinion, how the agency handles quality control. This is obviously just one data point, but if it is accurate it's a big deal. I guess they're not going to come on the forums to defend this, but man...I wanted to follow up.
Based on information mostly gained here I contacted RAID and provided all the information. As well as my text conversations with the instructor and the dive shop owner. This was Steve, Lewis and PJ all high level management or VPs there. I had high hopes based on conversations that they would see the people that represent them locally here had not acted in a professional manner, provided a complete training or delivered any level of customer service. I've spent hours and hours on this.
What I got, several months later, only when I asked, from PJ(Marketing)was:
We have been in contact with the instructor and action has been taken.
I wrote back that I found this inadequate for incomplete training, disgusting treatment from a customer service viewpoint and being treated as a stupid, inferior, and ininformed diver by the instructor and his manager. I also said in the interest of transparency I felt they should let me know what the action taken was.
This time i was answered by Steve(VP):
He said since I checked off the training a few months earlier there was nothing they could do. That action was taken, but they couldn't share it due to privacy concerns. Further that they considered the matter closed.
I wrote back saying that I'm getting 2 responses, neither of which was adequate. That I have worked in Customer service most of my life and would never let a customer leave with this type of experience. That the response was way to abrupt and did not really provide any answers. As far as the time frame-you don't know what you don't know when you first complete a training. It was only after doing tech dives some time later and trying to arrange more dives with my instructor had he become more nasty and telling me I was cheap, asking to do things that were unsafe( doing more time after clearing deco under the boat-it isn't unsafe) and that I wasn't thinking correctly-I realized how bad my training had been and things that had been missed.
I've had no other response. My issue was not with RAID but with the instructor and the shop manager. After these responses, RAID has failed me as well.
Now, after days of my time, I'm over all of this.
I have moved on and I'm training on Doubles. I'm doing TDI Decompression Procedures with a fantastic instructor. I find the TDI materials are much more thorough and in depth. He's Gabriel Rioux at Atmosphere resort in Dauin, PH. He is patient, answers all my questions and is working to make up the things that were left out in my RAID course. Atmospheres shop is fantastic and the gear is new and top level. Thank God after all that mess I found a competent and understanding professional.
Happy diving everyone!
and thank you to everyone who tried to help and gave helpful information and advice.
I'm glad after all that you found a good instructor and that you're happy with your current situation. Happy diving to you!