divedepo.com reviews?

[buddhasummer]

Minutes after my email asking them to cancel my order, they wrote back telling me that it will be shipped today.

Now, the order shows:
View attachment 822618

and further down they provide me a tracking number (although the parcel hasn't been picked up yet by their post office). Well...

I've had dealings with them before. I'd be very surprised if you don't get your items

 

[stepfen]

Ok. After a long wait, I received the service kits today.

To sum up: I ordered (and paid) 6 service kits on December 21st 2023. Items were supposed to be in stock. After not receiving any update and few failed attempts from my side to contact them (one e-mail and one message through their "contact us" system - both of which remained unanswered), I asked them via e-mail to cancel my order on January 22nd 2024 (one month after my initial order) to which they replied immediately saying that they would post the parcel that day.

Parcel was posted on January 23rd and I received it February 1st.

My issue was not the delay (I was not in hurry) but the total lack of communications all this time.

I wouldn't call them a scam, but potential customers should be prepared for long delays without much communications.

All the best...

 

[Bloody Marvelous]

I can vouch for lucasdivestore.com. I ordered the Perdix 2 from them, and was delivered promptly.
I still have one order that's waiting on the availability of the Stahlsac Panama before it gets shipped. I know the other item, the Apeks 120m cave line, is set aside for me.

Stahlsac have apparently indicated the Panama is no longer available.
I received a refund for the bag immediately, and the Apeks reel was shipped that same day.

 

[race890]

Minutes after my email asking them to cancel my order, they wrote back telling me that it will be shipped today.

Now, the order shows:
View attachment 822618

and further down they provide me a tracking number (although the parcel hasn't been picked up yet by their post office). Well...

Hi, did you get your Order Shipment from DiveDepot? Something to never do is to allow an Order run over the time limit that say PayPal will enact a cancelation & forced refund of $ back to you, usu' 60 days from ordering. Many of us got caught by a big online dive store also in Estonia, that was stalling shipments; kept asking for extra time & many divers did not geat gear or a refund. Can't remember the name, they were big, operated fr a couple or fewyears ok; with product demos on Youtube etc; many said it was run by Russian mafia

 

[stepfen]

Hi, did you get your Order Shipment from DiveDepot? Something to never do is to allow an Order run over the time limit that say PayPal will enact a cancelation & forced refund of $ back to you, usu' 60 days from ordering. Many of us got caught by a big online dive store also in Estonia, that was stalling shipments; kept asking for extra time & many divers did not geat gear or a refund. Can't remember the name, they were big, operated fr a couple or fewyears ok; with product demos on Youtube etc; many said it was run by Russian mafia

As I explained in #12 I finally got the items.

BTW I paid directly with Credit Card - no PayPal.