Dacor Website?

[Xizang]

Hi Phil,
I actually do not know when my regulator was manufactured as I do not have the manuals and other documentation of it. Anyway I'm sure your company is trying its best to address all of this concerns. I will still be disposing my Dacor regulators in exchange for Scubapro regs again because of the fear that there will come a time that parts will no longer be available (yes I know there are still parts available for it NOW but my concern is 5 to 10 years from now).

The Dacor brand here in the Philippines is being avoided like the plague again because of everyone's impression that the company is folding up. I think you are right Scubaworld here is pushing the Mares brand and trying to flush out the dacor lines.

 

[fishoutawater]

Phil, my Dacor reg says "formula" on the front of the second stage.
Do you have any idea when it was made? And would this reg qualify for the upgrade?
And can you say about how much this upgrade is going to cost me?
I'm not the original owner, and if I do have the original warranty agreement, I have no idea where it would be.

 

[Tunez]

At first when I was reading this I was getting ready to take the Darwin Air computers I just bought back and trade them for something else. After reading further and seeing that a Director of the department is here personally answering question, I do feel a bit better. I do have one question for you Phil since I can't get on a website. Does the Darwin Air Integrated computer allow you to switch over to standard time instead of military time? The manual is VERY breif on many of the things it goes through and actually the "figures" and images shown do not match what the computer does in some cases. I can clarify further if needed.

 

[Phil Mintz]

Tunez & Fishoutawater,

I was out of office today and will be out most of Thurs. Will get back to both of your questions by end of Thursday or Friday morning.

Regards,

Phil

 

[Tunez]

Thanks Phil, I will be awaiting your response.

 

[Phil Mintz]

Thanks Phil, I will be awaiting your response.

The Darwin Air only shows time in 24hr format. I will confirm with the engineers, but I believe this is the case.

The intent on the Dacor upgrade was to offer to customers who are still under warranty, but we have been accepting older models also and will accpet yours.

There are 4 models being offered from $129 - $299. Your dealer can give you the details.

Phil

 

[Whitelightnin]

All,

I appreciate your responses. The release was sent to many Dive publications as well as all dealers.
Phil

Sorry Phil, but this statement is not correct. I am a dealer for Dacor/Mares & I have not recieved one single piece of info from you guys concerning this "trade in program". In fact, since I bought the dive shop almost two years ago, I have not recieved ANY correspondance of ANY kind unless it was something I specifically called & asked about. I have not been impressed with the dealer service I have recieved either. Also, before you ask, I have called & complained about this three times. No one has even bothered to call me back.

The previous owner of the shop sold Dacor for almost 20 years. Guess what brand most people have around here. Now, I can't even get a phone call form you guys. I have decided that I will sell something that has some support with it. I have picked up the Sherwood/Genesis line as well as Dive Rite, Bare & Deep Sea Supply. You guys have missed out on about $150,000.00 worth or orders this summer. I realise that is not a lot to you but since HEAD doesn't seem concerned enough to return my phone calls, it is one way for me to express my displeasure.

Also, I realise that I am posting this in an open forum. The way I figure it, I gave you guys at least three chances to take care of it privately but you weren't interested.

James Crowell
Broken Bow Scuba

 

[Tunez]

Although it sounds that you had bad luck, I would say it doesn't make them a bad company. I confirmed with my LDS Saturday and he was very well informed about the trade in deal and I am going to stick with my Darwin Air Integrated computer even still because they still make my parts. My guess is that you had the luck that we all sometimes have and you got in touch with the wrong people. Give the man a chance and maybe even send an email or private correspondence and see what he can do for you. The only people that "lost out" in the end are your customers by not having a wider variety to choose from. I hope that your luck goes better in the near future because the more well stocked LDS's, the better for the end users.

 

[Tunez]

BTW, Phil, thanks for the reply. Do you have the model numbers that are being offered in the trade?

 

[Whitelightnin]

Although it sounds that you had bad luck, I would say it doesn't make them a bad company. I confirmed with my LDS Saturday and he was very well informed about the trade in deal and I am going to stick with my Darwin Air Integrated computer even still because they still make my parts. My guess is that you had the luck that we all sometimes have and you got in touch with the wrong people. Give the man a chance and maybe even send an email or private correspondence and see what he can do for you. The only people that "lost out" in the end are your customers by not having a wider variety to choose from. I hope that your luck goes better in the near future because the more well stocked LDS's, the better for the end users.

Ahhh...was this statement directed to me? I wanted to ask before I replyed.
James