Dacor Website?

[Phil Mintz]

All,

I appreciate your responses. The release was sent to many Dive publications as well as all dealers. Naturally a dealer can choose to "participate or not", but most will. In two weeks we have already had a great response. In order to not "miss" anyone it will run for 13 months, one full cycle.

We cannot fix every issue in a few weeks nor change the past, but I assure you my team is working eveyday to become "the best company to do business with".

I personally do not like to call the upgrade a "deal" or a "peace offering". Rather it is a good policy to service customers who have not been serviced well in the past. This is all just symantics, but the bottom line is customer service.

Thanks,

Phil

 

[BrianS]

Where can we find a current list of Dacor/Mares authorized dealers?

 

[undrwater]

I personally do not like to call the upgrade a "deal" or a "peace offering". Rather it is a good policy to service customers who have not been serviced well in the past. This is all just symantics, but the bottom line is customer service.

Yeah...I like that verbiage better than mine!

I don't have any Dacor regs...but just recently purchased a Dacor BCD, and it comforts me knowing that parts will be available for it down the road.

 

[Phil Mintz]

The www.mares.com site has a dealer locator that is working, but not fully listing all dealer. It will be correct by end of Sept.

You can also call our customer service department and they can give you an LDS near you. 800-874-3236

Phil

 

[Xizang]

Phil,
Scubaworld here in the Philippines has started to put all Dacor brands on sale at very very very discounted prices but no one is buying them because everyone is quite certain the brand will no longer exist. I have 2 Dacor Fury adjustables and currently trying dispose them because of fear that parts will no longer be available for them in the near future. I don't think Scubaworld will be doing the upgrade program so what can be my or other divers here in the Philippines options will be?
thank you

 

[Debraw]

What was the year it was manufactured? If it is 1999 or older then I can help you if you want to mail it to me in the US.

 

[Phil Mintz]

Axua,

The Dacor brand is not going away. The distributor in the Philippines may be closing out his inventory or he may not be pushing the brand, but that is his choice.

As Debra stated, if your reg was produced in 2000 +, parts are availible.

The upgrade is only offered to US & Canadian customers throught our dealers as these were sold by the US. I suggest you first find out if they have parts and if they can be serviced. If not, go to your local dealer were they were purchased and I am sure they can accomodate you in some way.

Phil

 

[tzeyap]

Axua,

The Dacor brand is not going away. The distributor in the Philippines may be closing out his inventory or he may not be pushing the brand, but that is his choice.

As Debra stated, if your reg was produced in 2000 +, parts are availible.

The upgrade is only offered to US & Canadian customers throught our dealers as these were sold by the US. I suggest you first find out if they have parts and if they can be serviced. If not, go to your local dealer were they were purchased and I am sure they can accomodate you in some way.

Phil

Phil,

Why is the upgrade programme restricted to only customers in the US and Canada ?
Dacor sold equipment worldwide to purchasers outside North America. Are these who purchased Dacor and paid good money; often more than their fellow divers in North America not worth or entitled to customer service ?

My impression is that you have not bothered to address the query raised by Axua or paid any attention to the obligations and concern of Dacor to their international customers such as those in the Phillipines. There appears no change in attitude which I personally experienced when I contacted Dacor three times and did not get a single acknowledgement or response.

I am not convinced that this latest appeasement to angry customers in North America is a serious change in attitude. Real commitment to customer service ought to be a global policy to all customers and not just a segment of customers. The cynic in me would suspect that this is an attempt to stem erosion of total group customer base than a real and long-term commitment to customer service.

I was a die-hard supporter of Dacor and even now still keep my 'dead' Dacor equipment due to fond and sentimental reasons. I hope you can kick out the cynic in me but I am not optimistic.

 

[scubapro50]

The program was not quite what I wanted either. My family has owned and used Dacor products for over 30 years. It's really upsetting that I have to "trade up" to a new regulator at a cost of $300 to replace one I now own that is working perfectly good. Don't get me wrong ...... I'm doing the trade because I know sooner or later my current regulators (Dacor 360's) will not be serviceable. I would like to have seen DACOR/MARES send out letters to all registered owners of their older "lifetime" regulators to offer a "free" exchange or at least one at or below DACOR cost. I know that there are a lot of Dacor regulators out there that were not purchased new with the "lifetime" parts and service warranty but Dacor should make "special" considerations for loyal customers who tried to play by their rules before they changed the game. ******************************************************************************* HEY PHIL : how about an additional rebate program for the above mentioned original "registered" owners of the forementioned "lifetime" warranted regulators ? *********************************************************************************************************************************

 

[Phil Mintz]

tzeyap,

I am sorry that you feel we are not addressing the issue, I disagree. In the first three weeks we have received an extremely positive response. Many dealers and consumers have expressed a positive opinion of this program. When you state you contacted Dacor three times, where did you call? Did you speak to anyone personally? If this was simply an appeasment program, I would not be on here answering consumers who disagree (which they have a right to).

When I told Axua to contact the place of purchase, it is because the dealer and distributor of the product in that region should service him. I am servicing North America and simply cannot service and ship regulators all over the world. This is why we have distributors in many parts of the world. This is no different than any other global company. Ex; If I bought a Nikon camera in Germany, it would not be covered under a U.S. warranty.