Dacor Website?

[Xizang]

Wow. Dacor is treading on a very thin line here before it has completely destroyed its brand equity and its not even about product performance but probably just a "glitch" on the business process and organization.

 

[Tunez]

I just bought 2 of the Darwin Air Integrated computers and two of their masks and will be happy to buy from them in the future. Many companies have stumbles along the way and sometimes it works out best in the end for the consumer. Many times it can lead to even better products at reduced prices in order to combat a problem. Kind of like the Food Lion grocery stores a while back with the big meat scare they had. Their stocks DROPPED way down everybody thought that was the end for them. They came back big and now even have a second chain of "higher end" stores now called Bloom. Hopefully Dacor will do them same and lead to good things from them.

 

[scubapro50]

Wow. Dacor is treading on a very thin line here before it has completely destroyed its brand equity and its not even about product performance but probably just a "glitch" on the business process and organization.

("the rumor of my death is highly exaggerated" ..... MARK TWAIN) That may apply to the new company formed when Head Sports purchased Dacor. Everyone loved the old Dacor Corporation ... but toward the end it was mismanaged and produced a lot of products which did not live up to expections. Mares/Dacor still have a way to go to iron out the rough spots but their new exchange program for old Dacor regulators made before 2000 is a good step in the right direction.

 

[Vtdiver2]

("the rumor of my death is highly exaggerated" ..... MARK TWAIN) That may apply to the new company formed when Head Sports purchased Dacor. Everyone loved the old Dacor Corporation ... but toward the end it was mismanaged and produced a lot of products which did not live up to expections. Mares/Dacor still have a way to go to iron out the rough spots but their new exchange program for old Dacor regulators made before 2000 is a good step in the right direction.

Scubapro50, how can you say their exchange program is a good one??? Have you REALLY looked into it? They are offering you regulators for what LDS are selling them for already, on the condition you turn in your old DACOR reg. HOW IS THAT A GOOD PROGRAM???
If you want proof, go to scubatoys.com, look up the price of an ABYSS. They are selling it for $399. Now go to DACOR's trade in program and see what they are offering that same reg to you for....just take a guess....yeah, same price.
This program reeks, and I can't believe anyone would defend it and say it's a "step in the right direction"

 

[scubapro50]

Scubapro50, how can you say their exchange program is a good one??? Have you REALLY looked into it? They are offering you regulators for what LDS are selling them for already, on the condition you turn in your old DACOR reg. HOW IS THAT A GOOD PROGRAM???
If you want proof, go to scubatoys.com, look up the price of an ABYSS. They are selling it for $399. Now go to DACOR's trade in program and see what they are offering that same reg to you for....just take a guess....yeah, same price.
This program reeks, and I can't believe anyone would defend it and say it's a "step in the right direction"

("Just give me the facts" ..... quote from Joe Friday in DRAGNET) lets get your facts straight ..... (1) retail for the Mares Abyss (05) is over $500 (2) discount retailers are selling it for $449.00 (LeasurePro) (3) the price ScubaToys has placed on it is $299.00 WITH EXCHANGE ..... otherwise it's $449.00 to match LeasurePro w/o a trade in ...... there are several Abyss models out there .... the trade in is for the current (05) model which was tested by Scuba Magazine in June of this year and was rated "TESTERS' CHOICE" due to it's high performance scores. In last years Abyss model the second stage is different and I have found it for $399.00 several places ....... SO FOR $299.00 YOU GET A 2005 MODEL (WITH WARRANTY) for at least $150.00 cheaper than you could without exchange.

 

[fishoutawater]

Scubapro50, that's the way my lds explained it to me. Seems like a pretty good deal, getting 150 bucks off on a reg retailing for $449. Especially since my Dacor reg is so old. It's says "formula" on the second stage, and I can't find any info at all on the thing, so it must be pretty old.
I kinda like the Flash Gordon looks of that Abyss '05, if looks really mattered. I've read that it performs really well though.
But I'm still worried about getting it serviced.
Can my local lds service the thing? Or do I have to send it off? And if I have to send it off, where does it go? Italy?
And I'm not sure what the warranty covers, parts, labor, shipping?

 

[scubatoys]

Warranty covers parts. Any authorized Mares dealer can do the service for you, but they can charge whatever they want for the labor end. In our shop, we charge $39.95 if purchased from us... but your mileage may vary.

 

[Marek K]

Warranty covers parts. Any authorized Mares dealer can do the service for you, but they can charge whatever they want for the labor end. In our shop, we charge $39.95 if purchased from us... but your mileage may vary.

Larry, we had the Mares parts/labor discussion a couple months ago here, with Phil Mintz's participation. In post #25, Phil said that the Mares warranty covers parts and labor, if the defective equipment is brought in to an authorized dealer... who then apparently has to send it in to Mares, wherever that is.

Do you mean to say that if the customer wants a warranty repair done faster, at the authorized shop, then he/she has to pay for the labor?

--Marek

 

[scubatoys]

Larry, we had the Mares parts/labor discussion a couple months ago here, with Phil Mintz's participation. In post #25, Phil said that the Mares warranty covers parts and labor, if the defective equipment is brought in to an authorized dealer... who then apparently has to send it in to Mares, wherever that is.

Do you mean to say that if the customer wants a warranty repair done faster, at the authorized shop, then he/she has to pay for the labor?

--Marek

Ok... maybe I didn't read the questions in the post properly.

Fishoutawater said: "But I'm still worried about getting it serviced."

If something is defective... ie- out of the box the hose leaks, the ip is wrong, etc, or something that is a warranty issue like that crops up... Any dealer can take care of it, or it can be sent to Mares. I was talking about annual service... A reg rebuild - then the shop charges what they want for that labor. Excuse me if I read this wrong.

 

[Whitelightnin]

Larry, we had the Mares parts/labor discussion a couple months ago here, with Phil Mintz's participation. In post #25, Phil said that the Mares warranty covers parts and labor, if the defective equipment is brought in to an authorized dealer... who then apparently has to send it in to Mares, wherever that is.

Do you mean to say that if the customer wants a warranty repair done faster, at the authorized shop, then he/she has to pay for the labor?

--Marek

Marek,
Thanks for pointing out that thread. I did notice that Phil was participating in the thread. Phil posted the statement below;

Mares is the final responsible party for it's warranty, we do not exclude (as a business decision) warranty performance as a condition of Authorized Dealer Agreement. It is a requirement as well as complying to Federal Trade Commission Product Warranties Act.

That being said, if a dealer does not honor warranty, we can terminate their agreement, but in fairness to all: It must be reported to us, we need to investigate to determine who, why, when etc...

Yes, if the customer ships the product to us they are responsible for shipping.

A product under warranty can be serviced by any dealer. A new product that (or used 1-3 times) that may have a defect can also be serviced by any dealer. Typically it is brought to the place of purchase. Yes, there are exceptions when you are traveling.

I cannot give you one blanket answer if a product is purchased at one dealer and brought to another for a possible defect, there are too many variables and it must be determined on each case. I also cannot tell you how every dealer is going to respond to having a consumer walk in their door with a product purchased "down the block".

I hope I have naswered your questions, if not let me know.

It is my understanding that ALL authorized dealers MUST honor the warranty if they wish to remain an authorized dealer for Mares/Dacor. In the case of the bad hose (posted above), I did what I thought was right & what I would have wanted done if I were in the customers shoes.

I did notice that ,although Phil was participating in the thread, it was dropped & there was NO REPLY to the last post which was a direct question to Phil.

I must have missed the post that indicates who pays the labor. If the reg was "repaired" at a facility other than the shop where the reg was sold, who pays for the labor? Should the non-selling shop be expected to do the labor for free? Does the manufacturer reimburse the repair facility? If so, how is the fee determined? Several posts compare autos to regs. I believe the manufaturer does reimburse the dealer that does the repair work.

which asks, basically, the same thing as your post above. I will be interested to see the response to this question.


I STILL DON'T HAVE THE DETAILS OF THE TRADE IN PROGRAM even though, by Phil's own post, I am in their database. Would one of you other Mares/Dacor dealers be so kind as to PM me with those details since I can't seem get them from Dacor, even though ...

That can easily be fixed.

Phil

James