I couldn't take the time to write this earlier due to other important commitments but can now. As a representative of another forum dedicated to Cozumel tourism I want to congratulate all parties involved for getting this sorted out and awakening others to several potential risks. I don't think I have met Mr Horn even though I did several dives with Aqua Safari in Dec 2000 but will make a point of tracking him down next trip to shake his hand in thanks for the way he handled this. Not once did he try to assign blame, nor defend his staff as simply being in the right because they are his employees. On the contrary, he provided every single way to contact him plus where to find him for a face to face meeting to get to the bottom of it, and followed through. I personally am very impressed by his efforts, and frankly can't think of any other business I have ever dealt with that went so far to explore possible issues with what should have been a routine dive trip by one of his boats with his staff on board. Not only did he agree to be there which by itself was a very good starting point to begin sorting it out but he made a point to offer to provide the boat captain & the divemaster, which meant all involved were there to hash it out, for good or for bad.
From the view I have as an outside observer it seems they ALL were able to say their piece, without undue accusations or extreme attitude problems, and resolve something that could easily have become a shouting match over who owned the rights to that particular section of Paradise Reef. It looks like it was a very unfortunate accident which luckily only raised awareness since no one was injured physically (PO'ed at the time maybe, but not injured). For Mr Horn to get on top of this as quickly as he did, and in the way he did proves to me that he clearly has everyones safety at the top of his list of customer satisfaction, and he isn't taking that lightly, even if it means bringing it to the attention of a staff member no matter how long they have been employed there. Once again I will say GOOD JOB, WELL DONE all of you, you all deserve our respect for being able to sort this out in an honorable and honest way.
Thanks, Larry, aka cicopo at Tripadvisor.
