YOUR Leisure Pro Service Experiences

[deepseafalcon]

I have bought several bits of gear from Leasure Pro and the only problem i have had is that once, on vacation, I needed something replaced that I broke (not originaly from them) and wanted to order. The would not ship to my hotel. Neither would any other online outfit, so its not really a problem with them.

I ended up buying from a LDS and paid much more....

All the orders that I have gotten from them were fine. The prices were good and arived quickly. One time something was wrong on an order, and they shipped the correct item immedeatly, before I returned the wrong item.

I haven't sent them a repair or rebuild, my LDS is happy to service their stuff, and is faster and cheaper than they are (36 buck to service a reg and octo).

I have to second this general experience. I still don't know why so many people are bashing LP.
I guess being from Europe, I have little sympathy with US practices of not granting warranty if you bought at a "non-authorized" dealer. Pretty uncommon over there, and within certain limits even prohibited by customer protection laws. You even keep your warranty when you buy used things. All you need is the original receipt, no matter who payd for it.
Was surprized to see different practice here in the US. Thought of the US as the motherland of capitalism

So far my experience with LP has been good. Dumped many $$$ at them a few years ago when my LDS turned out to be just too arrogant.
LP had great prices, fast shipment at reasonable rates, no problem with returns. Never had them serviced anything though, didn't even occure to me to try that.

Btw, they do have a storefront business. And they are the offspring of a reputable photo store (Adorama). Not sure if Adorama is authorized for everything they sell, but I also bought from them in the past and was happy.

d-s-f

 

[dnicholasr]

Hi,

To date, I have made many purchases from LP. Most important were two Scuba Pro Mk25 S600 regulators and UWATEC computers. They work perfectly so far. I did have a dive light not function in low beam/power mode and returned it. They promptly sent me a new one without question. I will continue to use them.

Scuba Pro does not warranty the regulators or the computers. LP does. Friends have returned the computers for battery replacement and the service was quick.

I suggest you do what makes you comfortable.

Dennis

 

[lairdb]

Was surprized to see different practice here in the US. Thought of the US as the motherland of capitalism

I suppose this is a total hijack, but...

1) I believe you mean "free market economy" (what European usage would label "economic liberalism") -- not "capitalism". Different animals.

1a) (John Locke, a 17th century Englishman, probably gets most of the credit for first clearly expressing the ideas of a free-market economy, though the U.S. has probably tried it the most.)

2) When the government dictates what the terms of commerce between the seller and the buyer are, that's a less-free marketplace. What you should have expected to find in the U.S. was that the seller should be free to set whatever warranty policy they wanted.

3) You don't find that much in the U.S. either, but that's yet another discussion.


ObLP content: All of my LP experiences have been positive, including two returns for refund; the only reason they aren't my first choice is that Larry is -- LP is for things Larry doesn't carry.

 

[deepseafalcon]

I suppose this is a total hijack, but...

1) I believe you mean "free market economy" (what European usage would label "economic liberalism") -- not "capitalism". Different animals.

1a) (John Locke, a 17th century Englishman, probably gets most of the credit for first clearly expressing the ideas of a free-market economy, though the U.S. has probably tried it the most.)

2) When the government dictates what the terms of commerce between the seller and the buyer are, that's a less-free marketplace. What you should have expected to find in the U.S. was that the seller should be free to set whatever warranty policy they wanted.

3) You don't find that much in the U.S. either, but that's yet another discussion.


ObLP content: All of my LP experiences have been positive, including two returns for refund; the only reason they aren't my first choice is that Larry is -- LP is for things Larry doesn't carry.

well, that was just meant as a joke
but you are of course right, in that this practice is indeed a result of a free market rather than the other way round

Good example is a lawsuit some German car makers lost. They wanted to reject warranty claims for cars re-imported to Germany from other EU countries with lower taxes. Were forced to drop this practice. Now it's pretty common to find re-imported cars, and they do have warranty

what I disagree with is your remark reg. capitalism. In my book, a free market is one of the properties of a capitalistic system, along with privately owned and operated means of production and capital, goal of a profit, etc.

what surprises me is that you mention Locke rather than Adam Smith?
but that's waaay off now
d-s-f

 

[lairdb]

what I disagree with is your remark reg. capitalism. In my book, a free market is one of the properties of a capitalistic system, along with privately owned and operated means of production and capital, goal of a profit, etc.

what surprises me is that you mention Locke rather than Adam Smith?
but that's waaay off now

Closely associated, especially in popular usage, sure. Possibly even necessary to each other's sustainability, but you could conceivably have either without the other (e.g. private people own the means of production, but the marketplace is very un-free.) To your point about warranty terms being mandated by the government, free-market seemed the more precise term.

Smith is a great cite (a Scotsman, by the way) but while his work focused more closely on economics than Locke did, I believe it can be thought of as an extension of Lockean principles of freedom toward economics.

(Desperately trying to relate this to diving...
...
...
Would you consider a cleaning station to be an example of market socialism, or is the question moot because that presupposes that the parties have free will, and animals can't be considered to have free will?)

 

[garyfotodiver]

2) When the government dictates what the terms of commerce between the seller and the buyer are, that's a less-free marketplace. What you should have expected to find in the U.S. was that the seller should be free to set whatever warranty policy they wanted.

This is what Ayn Rand described as a "mixed" economy. Whether one agrees with all of her philosophy or not, she did capture in writing the interactions of government and private enterprise fairly well.

 

[deepseafalcon]

Closely associated, especially in popular usage, sure. Possibly even necessary to each other's sustainability, but you could conceivably have either without the other (e.g. private people own the means of production, but the marketplace is very un-free.) To your point about warranty terms being mandated by the government, free-market seemed the more precise term.
.....

(Desperately trying to relate this to diving...
...
...
Would you consider a cleaning station to be an example of market socialism, or is the question moot because that presupposes that the parties have free will, and animals can't be considered to have free will?)

well, privately owned production means or capital w/o a free market place, yes. But the other way round??
Although I would argue that none of the modern economies have a truly free market place, just varying degrees of government regulation. With the EU certainly being ahead of the US, in this respect

...

as the cleaning station goes, well, even socialistic economies tend to use money rather than direct exchange of goods and services ... so not sure if the cleaning station could be classified by common modern economic terms? maybe more as a community service?
as the free will goes, I can re-assure you that animals very much have one. At least the ones I know closer, like our pets...

d-s-f

 

[lairdb]

well, privately owned production means or capital w/o a free market place, yes. But the other way round??

Google on "market socialism". (Yes, there would seem to be a great deal of muddy thinking involved already, just in trying to glue those two words together.) Never claimed it would work, just that it's possible.

Although I would argue that none of the modern economies have a truly free market place, just varying degrees of government regulation. With the EU certainly being ahead of the US, in this respect

A "mixed economy", as garyfotodiver pointed out.

 

[deepseafalcon]

well, you said "...you could conceivably have either without the other"
I don't believe it IS conceivable to have a free market based on exclusively state or "people" owned capital and production means.
That's just some wild theories with no connection to the real world and fundamental human behavior, along with a distorted definition of a "free market".
Just my very personal opinion, of course.
d-s-f

 

[Jamdiver]

There is the other group (we never consider) that only wants to purchase the product by online in the relatively cheap price (on condition that the product is brand new and no defective item). They don’t expect any annual services from LP because this group considers that to have their gear serviced in their own countries is easier and cheaper than the international shipping cost or any extra hassles to deal with the language barriers. For example, imagine the customers from non English speaking world or 3rd world. So, this group’s perspective is way much different with the domestic purchasing groups (sales and technical services). They only set their expectation on the sales perspectives (price and shipping). It might be the same perspective at the person who buys the gear from SimplyScuba (Spain) in U.S.

I fall firmly in this group, as I've stated earlier my only concern is price really and getting the best deal possible. I'll be in NYC later this yr, so I'll actually walk in and buy my reg . EDIT- Just realised Hoosier's post is from much earlier this year.