xDeep BLACK - bottom timer / computer features. Sold beginning Friday, July 26th !

[teknitroxdiver]

"Very soon" doesn't really mean much when spoken by the xDeep crowd.

 

[tridacna]

"Very soon" doesn't really mean much when spoken by the xDeep crowd.

You have no idea. They're doing the same thing to DRIS. Yet another delay email received from DRIS today. Those same crummy excuses are being used by Xdeep to their retailers. "On the ship", "almost there", "delayed one day", "delayed one week",,the dog ate my homework".

At least DRIS provides updates. Xdeep provides nothing. Shame on Sebastian. I was going to get the Ghost BPW but will wait to see if this thing materializes. I think that the computer should be named Ghost.

How does this company hope to survive with such poor customer service/distribution skills?

 

[teknitroxdiver]

Agreed. If you are one of the fortunate that actually get one, what are the odds of getting any kind of service if it breaks? Slim I'm sure.

Sent from my SAMSUNG-SGH-I337 using Tapatalk

 

[TecDiveGear]

You have no idea. They're doing the same thing to DRIS. Yet another delay email received from DRIS today. Those same crummy excuses are being used by Xdeep to their retailers. "On the ship", "almost there", "delayed one day", "delayed one week",,the dog ate my homework".

At least DRIS provides updates. Xdeep provides nothing. Shame on Sebastian. I was going to get the Ghost BPW but will wait to see if this thing materializes. I think that the computer should be named Ghost.

How does this company hope to survive with such poor customer service/distribution skills?

Excuse me but what actually I should be ashamed for ? I'm waiting for them same impatiently as you but again as a xDeep distributor I will take the heat since its my job as an extension of xDeep in Americas. We would have a lot of sources we could blame for all sorts of problems like parts manufacturers for huge delays in delivery but we won't do it, instead focus on the goal.

---------- Post added February 24th, 2014 at 03:56 PM ----------

Agreed. If you are one of the fortunate that actually get one, what are the odds of getting any kind of service if it breaks? Slim I'm sure.

Sent from my SAMSUNG-SGH-I337 using Tapatalk

Why don't you ask the owners of other xdeep products like thousands of Stealth's, Ghosts that we have distributed what kind of support they get but you try to judge all on this one particular item that again people still deciding to wait long time just to put the hand on one. Just to let you know, divers know about major delays from forum like this one around the world but still number of orders increases unbelievably fast. Can you explain ? Please understand that although production manufacture 50 or 100 times more then when we started its still heavy train to move since number of orders is incredible but I know that xDeep is an unique company owning most of the production line and has a huge capabilities and we will get there. Those that survived with us are happy they did and I wish same for all of you.

 

[teknitroxdiver]

Excuse me but what actually I should be ashamed for ? I'm waiting for them same impatiently as you but again as a xDeep distributor I will take the heat since its my job as an extension of xDeep in Americas. We would have a lot of sources we could blame for all sorts of problems like parts manufacturers for huge delays in delivery but we won't do it, instead focus on the goal.

---------- Post added February 24th, 2014 at 03:56 PM ----------



Why don't you ask the owners of other xdeep products like thousands of Stealth's, Ghosts that we have distributed what kind of support they get but you try to judge all on this one particular item that again people still deciding to wait long time just to put the hand on one. Just to let you know, divers know about major delays from forum like this one around the world but still number of orders increases unbelievably fast. Can you explain ? Please understand that although production manufacture 50 or 100 times more then when we started its still heavy train to move since number of orders is incredible but I know that xDeep is an unique company owning most of the production line and has a huge capabilities and we will get there. Those that survived with us are happy they did and I wish same for all of you.

I hope so too, but xDeep has earned this reputation, fair or not. You can't expect to have endless delays with flimsy excuses and not have people questioning what the rest of their xDeep experience will be like. xDeep made their bed and they're going to have to sleep in it until some positive track record with this product is established.

Sent from my SAMSUNG-SGH-I337 using Tapatalk

 

[Dive Right In Scuba]

Trust me guys, I wouldn't want to be in Sebastian's shoes We have been harassing him a lot, It's somewhat out of his control until he gets them. They should be coming soon, so let's just keep hoping they get here so everything can say it was WELL worth the wait!

 

[tridacna]

Trust me guys, I wouldn't want to be in Sebastian's shoes We have been harassing him a lot, It's somewhat out of his control until he gets them. They should be coming soon, so let's just keep hoping they get here so everything can say it was WELL worth the wait!

Mike - I'm a tad confused. What is the relationship between Xdeep and Tekdivegear? IS Xdeep the manufacturer and Tekdivegear the US distributor? Are they related?

Is Sebastian with TDG or XD?

The issue here is just mismanaged expectations (like you did not know ). It's one thing to be late with a product but they are continually making promises that they break. The Xdeep FB page is polluted with the same sort of comments.

---------- Post added February 24th, 2014 at 09:58 PM ----------

Excuse me but what actually I should be ashamed for ?

We understand that there may be a supply issue. Or a manufacturing issue. Or a shipping issue. I understand. Sh1t happens. But someone keeps promising that they will be here "next week". And that started at BTS in Mar 2013. It's a year later and we're still waiting.

Bottom line: Don't make promises or commitments until you have the computers in your possession ready for distribution. All those broken promises lead to credibility issues. That's all I'm saying.

 

[Dive Right In Scuba]

Sebastian works for Tekdivegear, who is the US Distributor of the Xdeep product line that your favorite dive shop Dive Right In Scuba sells

 

[Mr. Black]

Only thing I can not reconcile is why the tecdivegear online store still shows all flavors of the xdeep black as "in stock" when this is clearly not the case. If it is a backorder job that can take a few more weeks it would be courteous to accurately reflect that on the order page.

Sent from my HTC One

 

[dive_turkey]

Only thing I can not reconcile is why the tecdivegear online store still shows all flavors of the xdeep black as "in stock" when this is clearly not the case. If it is a backorder job that can take a few more weeks it would be courteous to accurately reflect that on the order page.

Sent from my HTC One

I agree. I would like to know an accurate status on my order just so that I know when to expect it. After all, that's a pretty hefty portion of a can light that could be here next week vs an EANx computer that could be three more months...