I just noticed that DAN now has a banner add on SB which indicates that in an emergency you should call EMS or 911 first and THEN call DAN.
I was at the DEMA show a few weeks ago and asked the guys at the DAN booth this same very basic and important question. It was disappointing that they didn't immediately know the answer, but after discussing it among themselves they concluded that you should call DAN FIRST in an emergency. Guess they changed the rules.
I was very interested in this important issue because about a year and half ago I was involved in a diving accident where my buddy needed immediate helicopter evacuation due to complete paralysis which extended from his toes to the abdomen. He was able to breath on his own, but we were a 20-hr boat ride from shore and the situation was desperate (he was on 100% oxygen).
It HAD BEEN my understanding that the proper protocol for DAN members was to call DAN first in a diving emergency where transportation and treatment was required. We did that and ended up with a pretty bad experience.
For some reason, DAN delayed contacting the Coast Guard for something on the order of 40 minutes. We made it crystal clear during the initial contact that we had a very serious diving accident and needed immediate helicopter evacuation. To make a very long story short, the victim is now permanently and severely disabled.
If we had known that DAN was going to waste 40 minutes, we would have called the Coast Guard immediately. In fact, if we had been informed that there was going to be ANY delay on the part of DAN, we would have hung up the sat. phone and called the Coast Guard immediately. We had requested that DAN immediately contact the Coast Guard on our behalf and we were lead to believe that they were doing so.
It is my understanding that the victim subsequently pursued legal action against DAN. Maybe this very unfortunate incident has changed the policy?
I just took a quick look at their on-line handbook and it says that DAN travel assist must be used to arrange evacuation or they will not pay for the evacuation. I don’t think that the USCG charges for the helicopter ride, but the the protocol still seems a little ambiguous to me. ***?
http://www.diversalertnetwork.org/membership/handbook.pdf