What the ?#$@ is the deal with LeisurePro?

[Cacia]

I would like to say, I don't go in the LDS, here, for anything. And I know you all are sick of solving internet buyers user problems...just the other day JB wanted to ask our friend at the bike shop what the deal with his Garmin computer, and I said "NO--WE DID NOT BUY IT THERE!"
( I got it for 100 dollars less on a website. We bought two and I saved 200 dollars by shopping them first. Eventually, we called the tech support and resolved the issue, it was worth the 200 dollar savings and we did not use the local shop as a crutch. ) But to be honest? IF we had gone in there, to ask our "illegitimate" question? I know us...and we would have bought something. A jersey, a light, a seat, some new pedals...we are gear junkies..so who are you hurting?

So...just so you know, I am sincerely "working on that". I have heard that point loud and clear and developed a conscious about that, seems fair.

I do wonder though, if getting people in there shouldn't be your goal.
If it's not, then don't worry about "people like us".

The people with the most disposable income to spend on non-essentials, like scuba gear, are often the shrewdest consumers. If you really want to whine about questions regarding gear not bought from your store (people do travel) then I hope you at least realize the other business you probably lost. I got tired of being shamed about buying a piece of gear, a brand they did not carry, for example, as though I was cheating on them somehow. And they were always asking me where I bought things, that had nothing to do with them.
Who needs the head trip?

LDS's don't just complain about internet purchases...they complain here if you buy something from a competitor, yet they don't carry a full inventory. I like to avoid the politics altogether with 1-800-X

so..there is my other reason. "The Shame Game"

I have even started telling companies that I buy things from locally (recently a service manual for Honda marine outboards) to ship me the item. Traffic is a big factor and will only factor in more and more as gas prices go through the roof. Why should I drive across town to pick up something I ordered? Just charge me on the phone and have Honda send it to me. It's not rocket science for the consumer. Still, the Honda dealer never has the idea even occur to them. When I suggest it, they are like "oh yea". They should be coming up with these things.

Bottom line, if you want my business you have to convince me you know more than I do and are bringing something to the table. I don't want to pay you for "existing".

 

[Buoyant1]

I ordered two dive computers from Liesurepro by phone and when they arrived, I only got one instruction manual and one of the computers looked USED! There was a small crack in the housing or rubber around the face of the computer, there were small "dents" about the housing and dust in the lens face. So, I call them up and ask about the manual and "used" looking computer. I get a bit of attitude upon making a comment on sending me used equipment. He said he would exchange the computer if I purchased a new one and would reimburse me when he received the "used" one. No biggie, Right?
So, I call them back today to make arrangements to send them back the computer and receive a message that states that they are closed due to "Pass-over" holiday and won't be open until April 11 at 9AM. IT'S APRIL 2ND! What the (BLEEP)!!! All I can say is that I completely avoid doing business with them again...

I can see why you are missing an instruction manual...I bought a computer a few years back and had TWO manuals! (and two wrench thingies for opening up the back to change the battery)

Another reason to go to your LDS! (I only bought my computer from LP because my LDS didn't stock them at that point)

 

[Divenomad]

Couldn't care less where you bought it. All I ask is that you don't complain when you buy something without a warranty or any backing or support or information or expertise or advice, and then complain when you have to pay to fix it if you have a problem. Is it so much to be compensated at cost for the parts it took to fix your regulator because it was shipped without the second stage diaphragm, and when you contacted your online retailer, they could not get it fixed in time for your flight to Fiji in three hours?

Do you really consider that whining?

This is easy, if you are happy and comfortable and you are happy, fine. Good, you are diving. All I ask is that you don't get angry at me when there is a problem and you need it fixed yesterday, and it costs a little something.

I have no trouble getting people in the store, and online retaliers are no threat to us. There are so many problems with fit, comfort and quality, at some point those shrewd consumers figure out that they save nothing when they have a good shop locally. My objection comes in when they expect me to fix their problems for free. I get these folks at least four or five times a week. it's like someone hiring you to fix their problem that someone else screwed up ,and expecting you to work for nothing. Does that seem fair?

-Divenomad

 

[Cacia]

No, it's not fair, and that is why I don't come in at all. It's been about 4 years. I have no problem with you not wanting to do it....I was posting because there seemed to be people interested in how consumers reason...and I am saying it is not all about the price.
1)gas 2)time 3)parking 4) politics ...just trying to be helpful, really. I don't miss the shops here for one thing, much as I hate to say that. They don't even have boats here! They are just one more middle man between me and the water.

And a couple compressors are not owned by dive "shops".

 

[jpsexton]

No, it's not fair, and that is why I don't come in at all. It's been about 4 years. I have no problem with you not wanting to do it....

I wonder how many people are just like you that haven't really used an LDS for years. I hear it pretty often.:huh:

 

[shellbackdiver1]

Disagree. E-commerce has certain standards, and one of those is that the order is filled accurately when placed online. You don't call Amazon, Barnes & Noble, or any other online retailer when you place an order and you shouldn't have to for other e-commerce based retailers either. They are setup for online sales, and they should perform as such.

IMO if the product is really important and time is critical, a simple phone call can go along way.

 

[ekewaka]

The air-scare is just ridiculous...thats a very weak point in the matter that I dont understand why people use......yet its always brought up by a shop or employee

I agree. I could buy a compressor with the money I save buying scuba gear on the internet.

 

[shellbackdiver1]

Geez! I didn't expect to get ths kind of response. BUT! It's given me food for thought...and I'm willing to bend...a little. OK So, I didn't know about the holiday..lesson learned
Mistakes can be made and I can understand that...but, this isn't the first go-round with LP. I buy just about everything On-Line in one fashion or another. And diving isn't my only hobbie. I have purchased SEVERAL items online and no matter how small the order; I was treated fairly ("Yankee Attitude" isn't an excuse for having a Caveman Personality), got what I asked for (no confirmation....just talked to a rep and got what I wanted) and it wasn't used or damaged (Even at a cheap price)....

So if you did not properly prepare for your trip and order last minute items needed from the internet and then don't get them on time. YOUR FAULT.

I hardly call a month to six weeks in advance a last minute order.

If you order something then don't get it on time cause your credit card was rejected. YOUR FAULT.

Hasn't happened yet

If you order something and the wrong item came and you did not call the company to ensure accuracy prior to shipping. YOUR FAULT

This is rediculous. Isn't that what anyone does in the first place. It's called quality control. I call and talk to a rep and order. It should end there.

If you did not fully read the entire web site including the fine print and something is wrong with your order. YOUR FAULT.

Again, I shouldn't have to worry about sending stuff back if it's done correctly the first time. Sure, mistakes are made but it doesn't make it any less frustrating. I don't know about you but my time is pretty valuable. In this case, it's the sender's FAULT. How about checking the item before it's sent. I have to (per the return policy) before it's sent back.

If you don't follow clearly written procedures and your order is incorrect. YOUR FAULT.

This is why I speak to a rep by phone. So there isn't any confusion. I didn't ask for a damaged item and I shouldn't have gotten one.

If you cannot touch it, feel it or try it and you receive it from and internet company then don't like it. YOUR FAULT

Really...DUH!

I am not sympathetic to internet buyers that complain about the service. Usually if the order is messed up it is due to our own fault and complete trusting of these people that we cannot see. IT IS ALL OUR FAULT.

I'm willing to accept faults on my part. However, I'm not willing to accept poor attitude and damaged goods sold as new. My time is as valuable as your time is. hence the expression "Hassle Free". Sit at home in my drawers and order by phone. It comes to the door and whalah....DONE.

Hey I am not picking on you. If you go to that little "search box" located on the upper right hand corner of this page and type in a few kew words....you will find a 1000 threads just like this.

I just stated my opinion for the first time after reading several threads like this...nothing personal.

 

[Cacia]

Sit at home in my drawers and order by phone. It comes to the door and whalah....DONE

lol. The REAL reason? We are too lazy to get dressed!

 

[ReefHound]

This is rediculous. Isn't that what anyone does in the first place. It's called quality control. I call and talk to a rep and order. It should end there.

...

This is why I speak to a rep by phone. So there isn't any confusion. I didn't ask for a damaged item and I shouldn't have gotten one.

Hmmm, your standard procedure seems to be to get on the phone with a rep and you seem to repeatedly have problems. My standard procedure is to stay off the phone and use the online interface and I never have problems. Connection? Could it be that an *online* business is designed to process orders in an *automated* manner? Could it be that interjecting a human middle man into the process (the "rep" is probably just filling out the online forms for you ) is only adding unnecessary complexity to the transaction and introducing one more failure point?