What the ?#$@ is the deal with LeisurePro?

[ReefHound]

Don't blah blah me. Stick around this sport/industry for a while. You'll see.
I've been doing this for a long time and I'm very damn smart.

Toot toot!

So a guy calls the shop and asks what kind of back inflation BC's we have. He's told about the four different ones from three different manufacturers. A day passes buy and the guy comes to the shop, tries on each BC, gets product guides, pricing (MSRP - 15%), consumes at least two hours of my time and actually says that he is only checking out the different models and sizes to decide which one to order online. We had a nice, informed conversation about it, and he left. I didn't "GO OFF" on internet sales and all the "support your local dive shop" stuff, but did tell him that we are very competitive and would like his business. As far as I'm concerned, he abused the shop.

Yep, the guy abused your shop (what chutzpah) and it is despicable. Most here would agree. I always tell people that if they want to buy online they can save a lot of money if they know what to buy. But when they do, don't use a LDS to select and size their gear, they bear the burden of doing the research and living with the results.

 

[Dutch552]

Just a note to the OP...I've dropped a couple grand at LP and the one issue I had with an ill-fitting wetsuit was made right and an exchange made promptly...not an LDS but a damn fine business in my book. They catch a lot of crap for the relatively few (in the grand scheme of things) goof-ups they put out in the millions of orders they process.*No I don't have any affiliation with LP, just a satisfied customer*

 

[redacted]

Don't blah blah me. Stick around this sport/industry for a while. You'll see.
I've been doing this for a long time and I'm very damn smart.

So a guy calls the shop and asks what kind of back inflation BC's we have. He's told about the four different ones from three different manufacturers. A day passes buy and the guy comes to the shop, tries on each BC, gets product guides, pricing (MSRP - 15%), consumes at least two hours of my time and actually says that he is only checking out the different models and sizes to decide which one to order online. We had a nice, informed conversation about it, and he left. I didn't "GO OFF" on internet sales and all the "support your local dive shop" stuff, but did tell him that we are very competitive and would like his business. As far as I'm concerned, he abused the shop.

Why don't you call the cops and report a theft of service? You think he "abused" you. I think he gave you a chance to make the sale and you lost. Your story appears to be integral to the business you chose to be in. Figure out a way to turn it to your benefit, learn to live with it, or go open an internet shop.

 

[AXL72]

I have had good luck with them in the past, but their service is not great. I pefer scubatoys service and leisurepro's prices.

Since there were two good companies mentioned, Scubatoys.com and Scuba.com, I just want to chime in here and be positive for once.

I continue to do most of my dive equipment ordering and business with Scubatoys (this says something really good about scubatoys). I love them!!!!

I ordered two dive bags from Scuba,com. The bags were brand spanking new, without even the minor manufacturing blemishes. Scuba.com, as previously stated, does well with customer service, too. Hopefully they do the same great service with their puters they sell / offer?

Hope you can find ways to manage to do service with any of these two great companies.

I have not dealt with leisurepro to offer anything to say, other than I am sorry that they have done this to the OP, and I hope they can adequately resolve this issue in the coming week and a half.

I find that I myself am an SOB to deal with before I go on vacation or holiday, due to the pressure to tie up loose ends and solve many issues before leaving. Maybe this is what happened. No excuses though, because I would be fuming over used "stuff".

Say, what hapened with the second puter?

 

[CaptPaul]

Do you actually KNOW what you're talking about here? Did YOU spend the money to train that guy? How you know he didn't have to pay his own way? How do you know if he spent thousands on tools and equip to do this. Sounds to me like he just may have.

Lets see... "Boy, you're a piece of work"
and
"I've been doing this for a long time and I'm very damn smart"
yeah, sure you are buddy

Did you read my post? I'm talking about "if one of my employees did this" and, YES, I spend the money to train my employees. As far as I know, it industry standard that the shop pays for training it's employees and provides the tools.

 

[mike_s]

So a guy calls the shop and asks what kind of back inflation BC's we have. He's told about the four different ones from three different manufacturers. A day passes buy and the guy comes to the shop, tries on each BC, gets product guides, pricing (MSRP - 15%), consumes at least two hours of my time and actually says that he is only checking out the different models and sizes to decide which one to order online. We had a nice, informed conversation about it, and he left. I didn't "GO OFF" on internet sales and all the "support your local dive shop" stuff, but did tell him that we are very competitive and would like his business. As far as I'm concerned, he abused the shop.

So do something about it.

Don't let the guy leave your shop to go buy online.

tell him you'll sell it to him for the online price and offer him customer service before and after the sale.


I know that people go into every shop and do exactly what you state above. instead of complaining about it, figure out a way to get the sale instead. Otherwise they'll just keep dong the same thing, which cost you time(money) and sales (money).

It's an easy solution.

 

[CaptPaul]

BTW- welcome to scubaboard. Love your attitude. Hope you don't stay too long.

Oh, come on. This is fun. Exchanging thoughts and providing/receiving info if great.

 

[redacted]

If one of my employees did this, I'd fire him. Let's see here. Who has incured all the cost of training this tech? Sending him to reg clinics, PSI classes, O2 cleaning classes, gas blending classes cost money, and you want to skip out on the $40 the shop would make servicing a reg. Boy, you're a piece of work.

Why would a customer want to pay $40 more for no value added? Please explain this in terms that address the payoff to the customer/diver.

 

[fire_diver]

Did you read my post? I'm talking about "if one of my employees did this" and, YES, I spend the money to train my employees. As far as I know, it industry standard that the shop pays for training it's employees and provides the tools.

Not talking about YOUR shop. Geeze you remind of that song lyric, "You probably think that this song is about you, don't you, don't you.":shakehead

I was talking about your little slam against Catherine and the guy she uses for her reg services.

Comrade Stroke

 

[fire_diver]

Oh, come on. This is fun. Exchanging thoughts and providing/receiving info if great.

Exchanging thoughts and ideas is what make SB great. But, when someone walks into my house and starts slapping the kids, it's time for them to leave. My opinion anyway.