Iroc
Registered
Just wanted to elaborate on a couple things.....
1- Tina and James were our insructors. They were awesome totally helpful and super nice! always willing to go into depth (no pun intended lol) on any question or concern. I have personally refered a few of my friends to that shop since we were so happy with the training.
2- Yes tina did let us use her stuff in the pool which was very helpful in making the right decision.
3- Yes we did also buy all of our equipment from them even though selection was a tad more limited and a bit more expensive than other options just because we wanted to support the store and employees there. Like i said we try to be loyal like that.
4- No i actually have not spoken with tina or james about this matter specifically. not sure what if anything it would have changed but i didnt. every time i talked to someone about it it was a random call from them and not sure who it was. I guess i just kinda figured that the person on the phone giving me a hard time and telling me i needed to "figure something out" was put in the position to call me because he was knowledgable as to how things worked and could accurately portray scuba sciences opinions and customer service to the customers being contacted... maybe that is putting to much faith in a person on the phone. but i just assumed thats what was going on. then i started to look around online and find i am not the first person to have these issues. so in conclusion its not a isolated incident it seems to be common practice by someone or people there (by my experience not tina or james).
5- I did contact scuba science yesterday since i still had not recieved a call back and it had been about 2 weeks. The phone was quickly handed off to paul which i have only spoken to a couple time. He knew exactly who i was and the situation. he told me the problem had not been resolved since i had never spoken to him personally. he told me that the info i had recieved in prior phone calls was completely wrong and they could do week day trips. he wanted to know why i would even want my records when i had allready taken such a good course. i told him it had nothing to do with the class i just wanted to get my c-card so i could go diving in the la jolla cove with my wife when visiting family and it wasnt working with them. he said he was totally willing to work something out with us and would get back to me with what the costs would be to go that route. i told him i was willing to hear any options they might have and it would depend on prices. he said he would get back to me yesterday or today to let us know what they would be able to do. I was still unable to get a straight answer as to being able to get a copy of records if we chose to go another route. So at this point that is what has happened
Like i said tina and james were awesome! any issues so far have had nothing to do with them. that is why i stated i wouldnt want to make hard feeling with scuba sciences, because of those 2. and i dont know who i had spoken to on the phone the last 3-4 times that was being so difficult. one of these days we will get that elusive c-card and hopefully love diving as much as all of you guys

I will let you know more when i know more 
1- Tina and James were our insructors. They were awesome totally helpful and super nice! always willing to go into depth (no pun intended lol) on any question or concern. I have personally refered a few of my friends to that shop since we were so happy with the training.
2- Yes tina did let us use her stuff in the pool which was very helpful in making the right decision.
3- Yes we did also buy all of our equipment from them even though selection was a tad more limited and a bit more expensive than other options just because we wanted to support the store and employees there. Like i said we try to be loyal like that.
4- No i actually have not spoken with tina or james about this matter specifically. not sure what if anything it would have changed but i didnt. every time i talked to someone about it it was a random call from them and not sure who it was. I guess i just kinda figured that the person on the phone giving me a hard time and telling me i needed to "figure something out" was put in the position to call me because he was knowledgable as to how things worked and could accurately portray scuba sciences opinions and customer service to the customers being contacted... maybe that is putting to much faith in a person on the phone. but i just assumed thats what was going on. then i started to look around online and find i am not the first person to have these issues. so in conclusion its not a isolated incident it seems to be common practice by someone or people there (by my experience not tina or james).

5- I did contact scuba science yesterday since i still had not recieved a call back and it had been about 2 weeks. The phone was quickly handed off to paul which i have only spoken to a couple time. He knew exactly who i was and the situation. he told me the problem had not been resolved since i had never spoken to him personally. he told me that the info i had recieved in prior phone calls was completely wrong and they could do week day trips. he wanted to know why i would even want my records when i had allready taken such a good course. i told him it had nothing to do with the class i just wanted to get my c-card so i could go diving in the la jolla cove with my wife when visiting family and it wasnt working with them. he said he was totally willing to work something out with us and would get back to me with what the costs would be to go that route. i told him i was willing to hear any options they might have and it would depend on prices. he said he would get back to me yesterday or today to let us know what they would be able to do. I was still unable to get a straight answer as to being able to get a copy of records if we chose to go another route. So at this point that is what has happened
Like i said tina and james were awesome! any issues so far have had nothing to do with them. that is why i stated i wouldnt want to make hard feeling with scuba sciences, because of those 2. and i dont know who i had spoken to on the phone the last 3-4 times that was being so difficult. one of these days we will get that elusive c-card and hopefully love diving as much as all of you guys



