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krcollins:You've tried, convicted, and hung the LDS without ever knowing if their service was actually to blame for this failure.
What's your guess? Col Partrige with the hatchet in the green room?
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krcollins:You've tried, convicted, and hung the LDS without ever knowing if their service was actually to blame for this failure.
awap:What's your guess? Col Partrige with the hatchet in the green room?
There is a different "standard of proof" when dealing with safety issues than when dealing with guilt or innocence. In hazard mitigation we are in the business of "trust but verify."krcollins:Golly Rick, I'd hate to be in your court. You've tried, convicted, and hung the LDS without ever knowing if their service was actually to blame for this failure. As has been pointed out, I think the majority of the posts on this thread is in reaction to the LDS somewhat defensive original response to the OP.
Nice post...this seems like solid advice to me...lowwall:Scuba Sciences,
Here's a note from someone who has never even heard of your shop and has no particular ax to grind.
Do you guys realize how dumb you look for refusing to refund the cost of a clearly faulty service that could have had catastrophic consequences.
Any claims that this wasn't your fault fail the straight face test. The only way this couldn't be entirely your fault is if the OP took a wrench and loosened the connection himself. Which is absurd. The OP isn't asking for something unreasonable, all he wants is his money back so he can go get the reg reserviced from someone who hasn't tried to kill him lately.
Even if it hurts your pride, instead of impugning the OP's character, you should be handing over the cash, apologizing profusely and telling him how great a dude he is for handling the situation so well (and saving you from worrying about whether your precious waiver would hold up in the face of a wrongful death suit).
What are you gaining by keeping this thing alive? Even if he accepts your latest offer, all you've done is ensure that an unhappy customer will have several more opportunities to come to your shop and share his displeasure with anyone else that happens to be there.
lowwall:Any claims that this wasn't your fault fail the straight face test. The only way this couldn't be entirely your fault is if the OP took a wrench and loosened the connection himself. Which is absurd.
Stephen Ash:OK... I'm I the only one that doesn't get this... sorry.
Stephen Ash:Actually... that's a perfectly reasonable alternative explanation and the OP hasn't denied that yet.