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Point of Information: MISSY1976 is a sockpuppet for MISSY01, the Office Manager of Scuba Sciences.
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mike_s:You pr0file says you work at a dive shop. Any chance that's Scuba Sciences?
hmmm..... seems like you are defending them as a customer but you actually work there.
It appears that you also have another Scubaboard ID as Missy01
http://www.scubaboard.com/member.php?u=70945
same type info. almost the same user name. same birthdate., etc.
It says:
About Me: (Missy01)
I am the office manager for Scuba Sciences, Inc. located in Phoenix, Arizona. I love to dive and I can't wait to do more of it.
your new profile you just joined 2 days ago and started posting about this topic. It seems that the entire Scuba Sciences staff is on here now. Why hide as a new user that doesn't have your Scuba Sciences identity on it anymore?
Now I don't live in Arizona and don't have any experiences with Scuba Sciences, and I could care less how many of your people are on here, but you guys just seem like you're trying to be too sneaky to me.
missy1976:The issue has never been about giving him his money back. The repair technician at Scuba Sciences has been there for over 30 years. I'm sure he gets paid for his work. So to refund Mr. Just's money, you would have to take it out of the repair tech's pocket. Does that make it fair? The work was performed. The job was completed. Once out of the tech's hands, it is up to the customer to test and check out his stuff before he leaves the store. Why would you have a regulator completely serviced and not test it out in the pool or on their honesty machine? It seems to me that had he checked his equipment properly, and the hose truly was not tightened completely, it would have come apart during one of those test. I don't think it's right to blame a scuba shop for your shortcomings.
There appears to be a culture of dishonesty within the operation and I would have nothing to do with them until theyve made a public apology for their fallen ways and a public promise to do business ethically from here on out.awap:If the only thing preventiing the shop from providing the requested refund and hopefully putting this unfortunate error behind them is a silly "no refund" policy then the shop would benefit from an exception in this case. Or at least offer a shop certificate for the piddling amout we are talking about if that would be acceptable to the customer. It would surely be much cheaper than moving the shop to another location and changing its name to get away from the obvious embarrassment this incedent is causing.
Stephen Ash:I say leave it.
Rainer:Could a mod at least check the IP addresses that the two users are using to confirm/reject that they are the same person?