Diverlady13
Contributor
Thanks, Jay. Very good advice indeed. After all, a free package of Lorna Doone's is nothing to sneeze at!
Our first encounter with AAir was, to quote a wise man, a total sheetshow from start to finish, both directions. We've never experienced anything so maddening in all the years of flying Delta - but the thought of lugging 200 lbs of gear from Cancun... ugh. Though, after this disaster, that thought isn't near as frightening.
Thanks again.
I don't know...I think I'd stick with flying into Cozumel. We had absolutely disastrous flights with Delta into CUN. Seriously - so bad that when I got the email asking for feedback I practically wrote an essay. LOL! I saved what I wrote to them and was going to submit the feedback after getting back to the US for fear they'd cancel our return flight. By the time we got back, Delta would no longer let me leave the feedback. AA is a mess these days, but at least I don't end up angry by the time I arrive at destination. My husband, who is much more easy going, was extremely unhappy with Delta. It's really too bad about what flying with US airlines has become. It used to be an enjoyable thing, but the airlines in the US have clearly put profit way way way over service.
ETA: I should add that I have no problem with making a profit, but companies should still treat their customers well.