Hi
@Gerard Bourck
I'm afraid you are out of luck on service or replacement for your Aeris A300 CS. Oceanic/Huish does not support Aeris products. Oceanic will repair/replace an out of warranty VTX for $225
Support » Service Sorry, but you probably should have done your research prior to your purchase.
Are you sure about this Craig, or have they changed policy in the last few weeks? I just worked with Huish Outdoors tech support for Oceanic. They said they are trying to support the Aeris users and are aware of the "transmitter losing connection" problem. Bad news, although it's obviously a factory flaw, there is no official "recall" for free fix/replace after it's out of warranty, unfortunately for me. But they do still support it since it's the same exact computer, just renamed/labeled. I'm not sure about the history of when/how Oceanic bought/absorbed Aeris.
@gerard
Background for context: A couple years ago I purchased a barely used (near new condition by the looks of it, and what the seller said) Aeris A300 CS. Well ends up it had that common loss of connection problem, which I discovered on my 2nd dive with it! Luckily it was when we were already starting the ascent to our safety stop, so wasn't in danger of being clueless on tank pressure. Needless to say I used mechanical guages ever since.
Only recently I finally decided to call them and try to get it fixed (life happens). The tech support guy was very friendly and understanding of my problem. I explained how it was pretty much new condition, just sat around unused for a long time, but this was a common problem I read online. He spoke to his team (or mgmt) and unfortunately wouldn't cut me a break and treat it like it was still under warranty. But he did say if I sent it to them, they'd test the computer and transmitter separately, to figure out which had the problem. Then they could offer me a replacement (refurbished I'm sure) equivalent unit for whatever price you guys mentioned, $225 for the DC, $150 for the x-mitter maybe? I forgot exactly.
They have my setup now, and I'm waiting to hear back what they find, but I will be sure to update you guys here! Wish me luck, lol...