I was curious about a 5 page thread on MDS, but I see a lot of the last posts are about fills...lol.
Anyway, to put in my own 2 cents... We got 10-fill cards from MDS to shore dive. I figured that would be most convenient since they are all over the place. So we went into at least 4 locations, and had a very different experience in each, which also varied day to day depending on the staff.
They absolutely do hire some people who are totally, 100% clueless. We had very similar experiences as the original poster regarding complete lack of knowledge as to tanks and gear, where we gave each other "that look" <yikes - where did they find this guy!> As Tim mentioned way back... they come for a job, as MDS does a work to learn to dive program. So yes, some of the shop staff may not even be certified! It could be a bit scary for new divers... talk about the blind leading the blind!!! The shop in the mall in Lahaina was the worst for service, and they were often out of tanks.
However, that said, we also met some staff members who were very friendly, helpful and knowledgeable (they probably all moved on... lol)
Are there shops that are more highly regarded in Maui, yes... absolutely... but...
We also did their 3 tank trip to Molokini and their 2 tank Lanai trip, and had an awesome time on both... but that could be because of the sharks and turtles and octopus and dolphins and.....
btw... hi there Tim... good to see you still here giving advice on Maui
We're going back to Jamaica to get married in Jan!.... but I've gotta say... Jamaica is awesome, but the diving was sure better in Maui
I miss all the turtles!!!