With Kyalami it is a bit more chaotic than that. Given that they are birthed behind Square Grouper Tiki Bar, you drop off and pick up your gear in front of the restaurant. They haul it all onto the boat in large carts and then do the reverse after the charter. After a charter, you line up in your cars in front of the restaurant. When it is your turn, you pull up and they help you load everything, and you drive off. In this instance, I thought I'd put my reg bag in my storage crate like I typically do. I had not. It was separate which is why I forgot it. It is still 100% on me, but in my rush to get out of the way for the next diver to load up, I didn't check as thoroughly as I should have.
I have now developed a new process I will follow when diving with them. Always learning/always improving. After I load up but before I head out, I am going to pull into the plentiful parking lots along the A1A in Jupiter just east of Federal/Highway 1. I will then double check everything before heading out. At that point I can easily go back if I have forgotten something.
I am thankful they were so responsive last night to my texts and confirmed they have my regs. I am also thankful they were happy to agree to rinse them and hang unto them for me for a couple of weeks. Again ... not their problem but they took ownership to help me resolve my knuckleheadedness. I will certainly remember this kindness when I tip for my next charter because that kind of customer service should be rewarded.