So after the initial 2 replies in 1 hour yesterday i sent the following (im not great at writing these sort of things), its now been 24 hours and not a peep out of them.
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With regards to the photocopied documents you have sent me, im not sure if you have a feedback system but this document does not give a good impression of a company that is supposed to represent me in potential million dollar lawsuits if they don't review and update documents for years, are unable to scan a document in high resolution or even straight for that matter.
The longer document titled "2019-20 Individual PL Policy" seems to contain a total of 13 separate sections of which 12 are endorsements, the further two files sent are also endorsements. However i have not been provided anywhere a list of total endorsements to my policy, as such i don't know if you have provided me with all of them or will add / subtract some without my knowledge. Please provide a full list of endorsements that have been added to my policy stating its policy number as a reference as in their current form nothing says they apply to my specific policy. Also page 2 of said document states that
"This policy consists of
Declarations
common policy conditions
one or more coverage parts.A coverage Part consists of
one or more coverage forms
applicable forms and endorsements "
However there is no "policy" no "declarations" and no "common policy condition's" that i can see, with all but the final few following pages consisting of endorsements, clearly stating that they change the non provided policy.
The final document you sent me, my "certificate", states
"The insurance is provided under terms and conditions of the master policy which is enclosed with this certificate. Please read the policy for a
full description of the terms, conditions and exclusions of the policy"
This has not been enclosed with my certificate, please send as soon as possible so i can review terms, conditions, exclusions, limits and definitions as would be provided by any competent and legal insurer.
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I also emailed PADI who told me to contact the same person i am already trying to get an answer out of but have passed my comments on to someone in their insurance department, so lets see what happens.