Warranty
WHAT IS THE MARES LIMITED WARRANTY PROGRAM?
MARES guarantees, to the original purchase only, that a MARES Product purchased from any Authorized MARES Dealer worldwide will be free of defects in material or workmanship under normal recreational scuba use. All Authorized MARES dealers are listed on
Mares - stand for diving.
The MARES Product warranty may differ for each piece of equipment and may differ by model year. Usually it is limited to a period of 2 years from the date of consumer’s purchase of the Product (“Warranty Period”
unless otherwise specified. This date must be verified by a valid sales document (tax receipt or sales receipt). For some categories and countries extended warranty policies not described herein may be applicable (e.g. for regulators, computers).
Warranty claims are only accepted upon return of the defective complete Product with the warranty certificate completed in full and signed by the Authorized MARES dealer, and accompanied by a valid sales document (tax receipt or sales receipt) showing the date of purchase.
MARES reserves the right to refuse free service if the required documentation cannot be provided or if information is incomplete, illegible, or incorrect.
HOW TO SUBMIT WARRANTY CLAIMS UNDER THE MARES WARRANTY PROGRAM?
Warranty claims have to be submitted to the Authorized MARES Dealer where the Product was purchased within two months from detection. The Dealer will deliver the product to Mares.
If the Product had been purchased within the Warranty Period, as evidenced by the documentation requested above, and proves to be defective for any reason (other than those listed in the limitations) MARES will repair or replace the defect Product at its own discretion at no charge with the exception of shipping costs to Mares which is the sole responsibility of the consumer. MARES reserves the right to replace the claimed Product with a similar product of comparable value in case of unavailability of the defect Product. All parts of the product or the product that Mares has replaced shall become the property of MARES.
Any repaired or replaced product (or part) does not extend the original warranty beyond the period of 2 years from original date of purchase.
If the Product is found not to be covered by the terms and conditions of this Limited Warranty, MARES reserves the right to charge a handling fee.
In case the MARES Product was purchased abroad the regional MARES distributor of your home country will render the respective warranty service (pls. refer to MARES distributors on
Mares - stand for diving). Please note that the regional MARES distributor is entitled to charge handling fees and all other freight and duty expenses related to a warranty claim for purchases made abroad.
MARES will refuse warranty service if the Product was purchased via the Internet or NOT purchased from an Authorized MARES dealer as listed on
Mares - stand for diving .
DEFECTS NOT COVERED BY THE MARES WARRANTY PROGRAM
I am sure you've got it!!
