So....
Let's recap what happened.
I got a call from you that said you had taken the regs (3 months old and not having ever given you any problems) to Scubatoys because you were planning on doing a BIG DEEP DIVE the following weekend and once there you and they/you decided to tear them down and rebuild them so they would be perfect on the dive. AFTER they were apart you found out that ST didn't have any service parts in stock. You called me and I explained they were in fact on the way and about 3 weeks out. I told you that the HP seat was the same as the d1 and D2 kit and that the shop should be able to get it back together. I also told you as a instructor that the idea of servicing a reg prior to a big dive was stupid, and that I teach my students to alway use gear that has been dived at least a dozen times before on big dives. The call ended. I then went to BTS and during that time you called jack, my operations manager and told him a different version of the story that ended with you threatening that if you didn't get your way you would do everything you could to harm HOG on social media (behavior I won't tolerate from my 7 year old and that is deplorable in an adult). You then overnighted them to the office, they showed up same day I got back from BTS in New Jersey.
Jack sent you two brand new D3 first stages that very same day because you NEEDED the regs back in two weeks to go diving, and that two weeks was pretty much EXACTLY when we expected service kits in, so to be 100% sure you didn't have any problems we sent you new instead of servicing the ones you have.
The next morning you have some lady call and demand to know what we were doing, I told her we had sent you new first stages yesterday. Frankly, between what you had told me, what you had told Jack and what Scubatoys had told me, I was tired of the wide variety of stories and was not exactly receptive to what I perceived as more game playing on your behalf (namely having a employee call me) I told her as much and that if you had a problem with that to call me. She called me back and said "I didn't get a tracking number" I then said "no because I didn't give you one" I then hung up. I did not say good bye.
So, you don't like the poor service I gave you. Fine, throw the ballhat we put in the package in the garbage.
But.... telling people that we halted your dive season is complete and utter crap.
We should have had service kits in stock, no question. However, YOU decided to service something that didn't need it, YOU decided that it would be a good idea to service something not having the parts. Yes, I did tell you that servicing gear before a big dive is not a good idea, let me expound on that in case you misunderstood me. IT'S BONE DEAD STUPID. If your instructor, diving buddy or you came up with that idea, you may want to reconsider your diving and educational choices.
I have 2 HOG D3 1st stages and HOG does not have service kits available. After contacting them I was told to wait a few months for fixing my regs. After paying a lot of money they wanted for me to halt my busy diving season and eventually Chris Richardson from HOG was rude and unprofessional. Be careful before purchasing HOG stuff.
