Karl, so if I buy a Halcyon wing and in packaging it to ship to you, the person I resold it to, It's Halcyon's responsibility to replace the wing?
Halcyon should have responsibility to the original purchaser if the evidence supports that the damage was done in original shipment from them to the retailer. Yes.
Carton staple damage is very distinctive. It is almost impossible to surmise any other type of item that would produce that particular type of damage.
Its also 100% idiotic to use a carton stapler on a carton packed with soft products that can be holed and damaged, rather than sealing the carton with tape, but heh, Halcyon knows best, right?
As I've noted before (and the Halcyon sock puppets have conveniently ignored) the wing was nearly new - purchased for a cave class that the purchaser cancelled - had never been used (obvious from the fact that the bladder was STONE dry inside) and not only appeared brand new but was - with the exception of the nice carton staple holes.
Halcyon didn't even want to see the holed internal bladder. They simply refused to have anything to do with the matter other than being willing to sell a replacement to anyone who wanted to buy, at a cost of close to $200 if I recall correctly.
I did not end up eating the bladder - the guy who sold it to me did. But he was the original purchaser, had the receipt, the purchase was only a couple of months old and when he went back to his dive shop they called Halcyon and apparently were told to go pee up a rope, as I was when I called them.
While I was not there for HIS conversation with the LDS he purchased from, I was there on the phone when I called Halcyon, and they flatly refused to take any responsibility for the issue in any way, shape or form.
The end result was that this guy wound up taking a HUGE loss on a piece of gear he never used, instead of a small loss (in selling it to me in the first place), and none of it was his (or my) fault.
I'm pretty sure he won't ever buy anything from Halcyon again, and I know that I certainly won't. The entire experience left enough of a bad taste in my mouth that I have become convinced that Halcyon simply doesn't give a good damn about anything except taking as much of your money as possible, even to the point of selling you a second bladder to cover their own mistake.
PS: Jamiei, you claimed to have put me on ignore - I guess that was a lie eh?