Gee, how many manufacturers guarantee equipment after you've sold it to someone else??? And it's nice to know Halcyon isn't stupid and fell for the original owners line.
If it had obvious damage. From shipping from Halcyon. Why did the guy wait and sell it to you before calling Halcyon?
He had never used it. Bought it to take cave training and then cancelled the class. He was clearly not lying, as the wing had never been used. The bladder had NEVER been wet. He simply didn't
know it was damaged, as he had never attempted to dive it.
The damage was CLEARLY an OE problem. There is no way anything other than a carton staple could have caused the damage. No chance at all. I've seen this kind of damage on other ""soft goods" products before, and it was instantly obvious to me what caused it. I called Halcyon, they basically told me to piss off. The original owner then attempted to have Halcyon cover
their own product under
their own supposed warranty to him as the original purchaser and they told
HIM to piss off. The end result was that he handed me back the cost of the replacement bladder and I had EE send me the replacement, as Halcyon refused to honor their warranty and make good on
their screw-up.
That Halcyon refused to cover it for me I understand. But the guy who bought it originally purchased it from a real no-BS authorized Halcyon dealer. They should have replaced it
for him in any event, as it was clearly an original defect, the wing had never been in the water, and it was less than three months old at the time - and he had the paperwork to prove it.
I have zero faith that Halcyon will stand behind
anything they make after that little incident. Yes, I have one of their doubles wings, and its ok now (with a new bladder) but the fact remains that they refused to honor their own warranty and stuck one of their customers for an "extra" $200 in a completely-unjustified manner.
