Scuba Brad
Guest
I've often wondered what drives people away........and for that matter back to our store. We like to think we do a pretty good job.....and many tell us we do. However, as consumers we sometimes, if offended, never come back.........yet the retailer has no clue what happened or what they need to do to improve. It happens are restaurants, hotels, car rental places, and YES our dive shops.
Ok so here is the question...........as divers..........what is the very best and the very worst thing that has happened to you.......either on line or at a dive shop? For that matter, what would cause you to come back over and over.........or never come back? What was the very best customer service story..........either from your store or perhaps a dive master that has been memorable? Its ok to name names!!
Happy Diving
Ok so here is the question...........as divers..........what is the very best and the very worst thing that has happened to you.......either on line or at a dive shop? For that matter, what would cause you to come back over and over.........or never come back? What was the very best customer service story..........either from your store or perhaps a dive master that has been memorable? Its ok to name names!!
Happy Diving