Katolix
Registered
I was trying to find the Apex reg XTX50 with 5th port turrent in the Western Europe dive shops. The only shop that had it in stock was www.deepstop.de
Absolutely not customer oriented company!
A couple months ago I traveled to Germany and decided to order the reg, a bottom timer and some other stuff in the shop with shipping to my hotel.
Before the travel I wanted to clarify a few things regarding payment, shipping dates, VAT return, etc. So, I sent them e-mail and newer received a response. Never mind, I called them for asking the questions I had.
What a surprising was the answer: We are too busy at the moment to handle you call. Give us a call tomorrow (sic!)
I said its OK, I sent an e-mail to you guys, just check it please and provide me the answers when possible. They replied they experienced some troubles with Internet connections, but when they sort it out, they will reply.
I waited for a week no answers. I gave them a call again. They said that they were not able to provide the answers as they found that my e-mail is not valid. (very strange, since I successfully placed the order, and later I received e-mail advertisement connected to my order). Anyway, I finally clarified all I wanted including the information regarding VAT return. They said I need to stamp the invoice in the customs office at the EU border and return it to the shop.
I received my order in Germany which was all right. I stamped the invoice in the customs. To insure my letter with the stamped invoice is not lost when crossing the borders I asked my friend from Germany to take it there and send by Deusche Post, which is highly durable. After a week I sent them e-mail (using both my corporate and home e-mail address) with my credentials for VAT return and I gave them a follow-up call asking to check if they received the documents. They said they will. No replies for two weeks since then. I sent e-mail again. Nothing.
After all, ~100 Euro not returned VAT is not that big amount of money. But it can be big for the reputation.
Saying they, I mean Hans the contact person in the shop.
Bottom line. XTX50 with 5th port is great, Im going to buy a DIR set for twintanks. If you need just to order some dive stuff of known brands in deepstop.de, you will most probably get it. However, if you anticipate some problems or need a customer service, youd better find another dive shop, because THEY DONT CARE!
-Vladimir
Absolutely not customer oriented company!
A couple months ago I traveled to Germany and decided to order the reg, a bottom timer and some other stuff in the shop with shipping to my hotel.
Before the travel I wanted to clarify a few things regarding payment, shipping dates, VAT return, etc. So, I sent them e-mail and newer received a response. Never mind, I called them for asking the questions I had.
What a surprising was the answer: We are too busy at the moment to handle you call. Give us a call tomorrow (sic!)
I said its OK, I sent an e-mail to you guys, just check it please and provide me the answers when possible. They replied they experienced some troubles with Internet connections, but when they sort it out, they will reply.
I waited for a week no answers. I gave them a call again. They said that they were not able to provide the answers as they found that my e-mail is not valid. (very strange, since I successfully placed the order, and later I received e-mail advertisement connected to my order). Anyway, I finally clarified all I wanted including the information regarding VAT return. They said I need to stamp the invoice in the customs office at the EU border and return it to the shop.
I received my order in Germany which was all right. I stamped the invoice in the customs. To insure my letter with the stamped invoice is not lost when crossing the borders I asked my friend from Germany to take it there and send by Deusche Post, which is highly durable. After a week I sent them e-mail (using both my corporate and home e-mail address) with my credentials for VAT return and I gave them a follow-up call asking to check if they received the documents. They said they will. No replies for two weeks since then. I sent e-mail again. Nothing.
After all, ~100 Euro not returned VAT is not that big amount of money. But it can be big for the reputation.
Saying they, I mean Hans the contact person in the shop.
Bottom line. XTX50 with 5th port is great, Im going to buy a DIR set for twintanks. If you need just to order some dive stuff of known brands in deepstop.de, you will most probably get it. However, if you anticipate some problems or need a customer service, youd better find another dive shop, because THEY DONT CARE!
-Vladimir
:depressed:
